Overall I am a very happy Lagunamar owner, the management does a great job. I have a few questions though:
1) what exchange rate was used for the 2020 budget? I noticed the peso has come down from the last budget but that does not seem to have helped to lower the MF. How do they determine the average exchange rate for the year? I hope they do not charge a 2.5% exchange fee or something similar.
2) why are the internet expenses 6 times higher than at other comparable Vistana resorts (approx USD 300,000 per year!). What can they do to limit and possible lower them? I have to point out that according to reputable sites, the high speed internet is cheaper in average in Mexico than in the US.
3) the insurance went up 3 times from last year, it is almost 1 million dollars now. Has the risk really gone up 3 times? Given that Lagunamar is a solid concrete building and that few years ago it has bought a special fabric to cover vulnerable areas, is that justified?
Playa del Carmen, Riviera Maya, Quintana Roo, Mexico (PRWEB) October 11, 2013 -- The Westin Lagunamar Ocean Resort Villas & Spa, a luxury villa resort in the...
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4) Vistana owns approx 15% of the resort and it uses its units to rent through normal travel channels and for promotional packages. A unit owned by their renters is probably cleaned 7 days a week while the units we own are cleaned 3 times. A simple math shows that Vistana is utilizing 30% of the number of cleanings for the resort. Is Vistana actually paying 30% of the housecleaning costs?
edited and added:
5) the annual budget also shows USD 514,505 credit card fees. It is not clear to me what revenues has the HOA that are associated with those fees. The normal incidentals for a hotel are: restaurants, spa, phones, etc. If I am not mistaken, those are run by the developer and both the costs and the revenues go to Vistana so why are the owners responsible for these charges?