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Westgate Lake Resorts - owner - booked week in first week of May

seema

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I have booked first week in May - my own week was week 35. I booked around Thanksgiving - when Westgate was giving one exchange for free.

I wish to cancel. It looks like theme parks (at least Disney) have announced they will close beyond Mar 31 - they will be closed until further notice.

I also live in Canada - so Canada-USA border is closed to non-essential (including tourist) travel.

What would Westgate offer - is there nay policy yet on cancellations such as this - where I would deposit the week back with Westgate (or with II?).
 

TheTimeTraveler

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I have booked first week in May - my own week was week 35. I booked around Thanksgiving - when Westgate was giving one exchange for free.

I wish to cancel. It looks like theme parks (at least Disney) have announced they will close beyond Mar 31 - they will be closed until further notice.

I also live in Canada - so Canada-USA border is closed to non-essential (including tourist) travel.

What would Westgate offer - is there nay policy yet on cancellations such as this - where I would deposit the week back with Westgate (or with II?).


Your best bet may be to make a deposit into Interval International and find an alternative date (and possible location) later in the year.,,,...




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seema

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Westgate came out with a new policy yesterday (see below). Any reservation through to June 26 can be rebooked at any later time this year, free of charge.
I have just taken advantage of that and cancelled my May reservation and moved it to Dec 6-13 (we have no school age children in our party - so we prefer to go during "low season" when theme parks line ups on popular attractions are low - at Universal Studios 2018 - in mid Sept - all lineups to Harry Potter attractions had a wait of 15 min or less.


A Letter from David Siegel

No images? Click here
Thank You


Dear Valued Westgate Owner,
I send you this letter with the sincere wish that it finds you and your family well during this difficult period for our country.
The world seems to be changing daily in ways no one could predict. However, the challenge of the novel coronavirus has united us all to confront this unprecedented global situation. Rest assured that your Westgate Resorts family will continue to do whatever we can to help get through this historic moment.
First and foremost, our thoughts and prayers are with everyone affected by this terrible virus, and with the dedicated medical personnel and first responders working tirelessly on the front lines of the pandemic. Every day brings us heroic stories of the sacrifices made and challenges overcome to bring compassionate care to those in need.
How Westgate is Supporting the Community
Westgate has been doing its part as an active supporter in our local communities and making a difference in any way we can. We’ve made significant donations to Central Florida seniors and food pantries in Park City, Utah, and continue to support our team members in need through the Westgate Resorts Foundation.
We donated thousands of masks and other medical supplies to area medical centers in Las Vegas to make sure that those on the front lines of the epidemic have the supplies they need. You can follow all our latest efforts to support communities in this extraordinary time on LinkedIn, Instagram, Twitter, and Facebook.
Westgate Prepares for the Future
Since our highest priority has always been the health and safety of our owners, guests and team members, we moved quickly to do everything possible to help flatten the curve. Before COVID-19 even reached any of the destinations where we operate, we implemented a detailed action plan to boost community safety, based on the recommendations and directives from the CDC, as well as federal, state and local health agencies.
We immediately enhanced our sanitization protocols at all our resorts, including daily deep cleaning of all public areas and back of house team member touch points. We greatly increased the number of hand-sanitizing stations at touch points for our guests and team members. We even made the difficult decision to proactively close resorts through the end of May out of an abundance of caution.
You can read about all the measures we've taken, including operations updates for all our resorts, on our COVID-19 Travel Advisory Information page.
Flexible Owner Reservations Policies
We also understand that reserving your vacation time now comes with added complications, so we’ve made it as easy as possible for you to rebook or cancel new & existing reservations. If you haven’t purchased travel insurance, or your reason for an Ownership week cancellation isn’t covered by insurance, we’ve enacted flexible temporary adjustments to our cancellation policies to ensure your peace of mind.
For all reservations with check-in dates through June 26, 2020, Westgate Owners may change their destination and/or travel dates without any additional exchange, cancellation, or rebooking fees. In the event you decide to cancel your upcoming reservation, the rebooking fee will be waived; however, your travel must be completed by December 31, 2020.
How to Get in Touch with Westgate
In accordance with recommendations from local health officials, and to enhance the safety of our valued team members, we've chosen to operate our Owner Contact Centers at reduced hours for the duration of this crisis. You'll still be able to reach us from 10:00 a.m. - 6:30 p.m. Eastern Time, Monday through Friday, and 9:00 a.m. - 5:30 p.m. Eastern Time on Saturday & Sunday.
During the crisis, Westgate will continue to provide you with the best support possible, but we ask for your patience if wait times are longer than usual – of course you can always use our automated system to schedule a call back from one of our Vacation Specialists.
Please remember that you can also manage your account and receive important updates 24 hours a day, 7 days a week, through the Owner Account Management website at https://my.westgateresorts.com.
We'll Bring Westgate to You
To stay connected digitally during this unprecedented period, our Owner Engagement & Marketing Team is actively putting together a very fun "Daydreaming of Westgate" photo contest to help you daydream of your next big Westgate experience. We've also posted some cool Westgate wallpapers for your phones and backgrounds to add to your conference screens, and so much more to come soon. You’ll be seeing information on those very shortly.
As a valued owner in the Westgate Resorts family, I want to thank you for your patience, understanding and loyalty during this difficult time. We look forward to the day that all our communities can return to good health, and we can welcome you back home to a refreshed Westgate Resorts that’s even better than before.
With the warmest wishes for your health and safety,
David Siegel
Founder, CEO & President




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cbyrne1174

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I bet Jackie Siegel is devastated she doesn't get to do Easter Extravaganza this year...

 
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