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West 57th Street by Hilton Club is suspending operations until May 24, 2020

tombanjo

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March 27, 2020

Dear HGV Club Members and Guests,

Due to the ongoing COVID-19 situation, West 57th Street by Hilton Club is suspending operations until May 24, 2020.

We are reaching out to you directly because you have an upcoming reservation that will be impacted by this change in operations.

  • If you are an HGV Club Member, you may cancel or modify your reservation on the Club Member website. Per our current cancelation policy, we are waiving Club cancelation penalties, as well as refunding your booking fee.
  • If you are a hotel guest and booked via Hilton.com, you may change your reservation online at Hilton.com or by calling 1-800-HILTONS (1-800-445-8667).
  • If you made your reservation through a third party, such as Expedia, or a timeshare exchange, you will need to contact your booking provider directly for any changes or cancelations.
  • If you are an HGV Package Holder, please reach out to us at customerservice@hgv.com or complete this form for assistance and to rebook your vacation.
Please know that the safety and well-being of our Owners, guests and HGV Team Members is our number one concern. We remain ready to assist you during this uncertain time.

Best wishes,
Hilton Grand Vacations
 

brp

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Not surprising given what's going in in New York. It had been April 18 (and we got notice for our April 11-13 trip).

Cheers.
 

Sandy VDH

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I have a mid July date. See what happens by then.
 

brp

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Not surprising given what's going in in New York. It had been April 18 (and we got notice for our April 11-13 trip).

Next is September, then October for us. We'll be there :)

Cheers.
 

Cyberc

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Ooh nooooooo. We have an upcoming trip for May 11th.

Oh well it was sort of expected, since we are owners we’ll just reschedule for another time.

That’s the beauty of a timeshare you just know you will be back again again and again.

Stay safe everyone.
 

JohnPaul

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We aren't scheduled until August. Hoping we can go then.
 

Cyberc

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As mentioned we are scheduled to go in May, but we haven't received any notification about the hotel being closed.

You should think that everyone would be informed.
 

brp

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As mentioned we are scheduled to go in May, but we haven't received any notification about the hotel being closed.

You should think that everyone would be informed.
I'm guessing that you will get notified shortly. We did for our April trip a short while after they announced the clopsure.

Cheers.
 

tombanjo

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Is your reservation before may 24th ? You should have gotten an email. In any case, I'd log in to your account to see whats whats
 

Cyberc

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Is your reservation before may 24th ? You should have gotten an email. In any case, I'd log in to your account to see whats whats
Yes it’s for 5/11

I have no info in my account.
 

dayooper

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Yes it’s for 5/11

I have no info in my account.
I wonder if it’s because you are international. Stressful times might have let the step of notifying international members slip. I would call customer service.
 

Cyberc

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Deleted - posted info in wrong tread :)
 
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