paxsarah
TUG Member
- Joined
- Sep 6, 2010
- Messages
- 4,064
- Reaction score
- 3,207
- Location
- Athens, GA
- Resorts Owned
- Wyndham Ocean Boulevard, Grand Desert, Kingsgate, Bali Hai, Oceanside
I had a weird experience with the RCI/Wyndham portal earlier this week and I'm wondering if anyone has had anything similar happen. I think it's been resolved satisfactorily, but I'm still a little nervous that my confirmed exchange will somehow disappear as I'll explain below.
The background is that once my last Wyndham contract was finalized in July, I made a deposit of 184K Wyndham points to RCI and in early August set up an ongoing search for 2BR Orlando DVC in late May/early June 2012. Nothing for months, I was expecting that because I've been following the deposits and knew it was early. Then about two weeks ago I started getting "matches" to non-DVC Orlando resorts, and after about a day I realized they were coming so fast that I'd never get a legitimate match so I called RCI to ask them to limit the search, and the matches stopped coming.
Then, this Tuesday I was searching for DVC via the portal and I clicked through to one of the results (a 1BR) and noticed it said "insufficient points." Knowing I had 184K points on deposit I went to my account summary and my account showed as '0' club points where it previously showed the 184K. Nothing on hold, nothing showing as confirmed.
I got on the phone to RCI and the first person I spoke with told me that the points were gone because they had been used to confirm a reservation for a 2BR June 8-15 at BCV (!!!). I told him that I would be thrilled if it was the case, but nothing was showing in my account, I hadn't been asked to confirm a hold by email or phone, nothing. He put me through to one of their web support guys who was incredibly helpful, told me that the reservation had been confirmed the day before, it was definitely showing for him, and he even scanned a confirmation and e-mailed it as an attachment to me while we were on the phone because I wanted to see something in black and white. Later that morning I received a more typical-looking e-mail confirmation (typical as far as I can tell, this being my first RCI exchange) - I don't know if it was prompted by my call or if it would have come anyway.
The final weirdness is that the scanned confirmation from the web support guy says in the header "RCI Points Resort Confirmation" - I don't have access to RCI points, only weeks. It does have all of our contact information correct. The regular e-mailed confirmation doesn't mention RCI Points at all, and the contact phone numbers in the later e-mail appear to be RCI Weeks numbers.
So, this is weird, right? There is still nothing showing in my RCI account via the portal (nor via RCI weeks direct login, but I wouldn't expect that). Has anything like this happened to anyone else here? And most importantly, should I be worried that this could disappear, like if they realized something was a mistake they could cancel my reservation? My fear is that something would go wrong and they would cancel it too late for me to catch another DVC week. Any feedback would be greatly appreciated!
The background is that once my last Wyndham contract was finalized in July, I made a deposit of 184K Wyndham points to RCI and in early August set up an ongoing search for 2BR Orlando DVC in late May/early June 2012. Nothing for months, I was expecting that because I've been following the deposits and knew it was early. Then about two weeks ago I started getting "matches" to non-DVC Orlando resorts, and after about a day I realized they were coming so fast that I'd never get a legitimate match so I called RCI to ask them to limit the search, and the matches stopped coming.
Then, this Tuesday I was searching for DVC via the portal and I clicked through to one of the results (a 1BR) and noticed it said "insufficient points." Knowing I had 184K points on deposit I went to my account summary and my account showed as '0' club points where it previously showed the 184K. Nothing on hold, nothing showing as confirmed.
I got on the phone to RCI and the first person I spoke with told me that the points were gone because they had been used to confirm a reservation for a 2BR June 8-15 at BCV (!!!). I told him that I would be thrilled if it was the case, but nothing was showing in my account, I hadn't been asked to confirm a hold by email or phone, nothing. He put me through to one of their web support guys who was incredibly helpful, told me that the reservation had been confirmed the day before, it was definitely showing for him, and he even scanned a confirmation and e-mailed it as an attachment to me while we were on the phone because I wanted to see something in black and white. Later that morning I received a more typical-looking e-mail confirmation (typical as far as I can tell, this being my first RCI exchange) - I don't know if it was prompted by my call or if it would have come anyway.
The final weirdness is that the scanned confirmation from the web support guy says in the header "RCI Points Resort Confirmation" - I don't have access to RCI points, only weeks. It does have all of our contact information correct. The regular e-mailed confirmation doesn't mention RCI Points at all, and the contact phone numbers in the later e-mail appear to be RCI Weeks numbers.
So, this is weird, right? There is still nothing showing in my RCI account via the portal (nor via RCI weeks direct login, but I wouldn't expect that). Has anything like this happened to anyone else here? And most importantly, should I be worried that this could disappear, like if they realized something was a mistake they could cancel my reservation? My fear is that something would go wrong and they would cancel it too late for me to catch another DVC week. Any feedback would be greatly appreciated!