We have owned week 52 for many years and every few years, like in 2016, there is a week 53. Our contract clearly states that, when this happens, we get week 53 as well for no additional cost as long as we pay for week 52 (which I have done). Because it happens infrequently, there is usually a management change over in between occurrences and they are not familiar with the situation and I need to refer them to the contract verbiage.
Everyone now agrees that I am entitled to the week but when I tried to deposit it with RCI it got rejected. When I called the manager, she admitted that they do not know how to handle week 53 deposits in their system, but they are trying to figure it out. Our resort is affiliated with Wyndham but I don't think it is a Wyndham issue. I know it is not an RCI issue, because they recognize the week on my account, but the resort could not confirm that I had paid my maintenance fees (which I don't owe). Has anyone else run into this problem?
Everyone now agrees that I am entitled to the week but when I tried to deposit it with RCI it got rejected. When I called the manager, she admitted that they do not know how to handle week 53 deposits in their system, but they are trying to figure it out. Our resort is affiliated with Wyndham but I don't think it is a Wyndham issue. I know it is not an RCI issue, because they recognize the week on my account, but the resort could not confirm that I had paid my maintenance fees (which I don't owe). Has anyone else run into this problem?