Website and APP almost unusable today

[Floridaman76]

Website almost unusable today, especially after 1pm. Can't do anything without it triggering a "something unexpected occured" or "something went wrong".

Is just as buggy when using the app. Getting "unhandled error caught by default fault handler" when using app.

Can't be just me.

Way to launch the start of a flash sale, lol

 

[Sandi Bo]

Ditto - app and website :-( (same issues you described)

 

[Floridaman76]

That was a great, obviously Q/A'ed update they put in last night

 

[rickandcindy23]

I have to log in at midnight tonight so I hope it gets fixed. I am having issues with the website today as well.

 

[Floridaman76]

I was in the middle of making a booking in March 2027 at the 10 month point for spring break next year when it broke to the point that it's completely unusable. So I hope what I was trying to book is still there when it gets fixed.

 

[Sandi Bo]

You might want to check now, I haven’t booked anything, but I’m able to search and look at my reservations. Seems like it freed up right around 8 o’clock Eastern time.


Sent from my iPhone using Tapatalk

 

[Floridaman76]

I can log in now, but can't book new or cancel existing reservations

EDIT: after trying 2 or 3 times, it finally worked. Cancelled and re-booked what I needed. It's still pretty buggy, but partially functional

 

[rickandcindy23]

Been getting this annoying message ALL DAY TODAY. They sent an email earlier saying my issue was fixed, and then this when I log in. Maybe they are saying they closed my account entirely and fixed it that way. I have been hoping to get an upgrade in unit size for Branson Meadows. Darn, I guess I have to call tomorrow. It's 5 PM Hawaii time, so a little late to call now.

 

[Pink_Warrior]

I'm having issues. Upgrades opted in just don't work. I can see what should have upgraded yet nothing comes through. If I instant upgrade it never shows up. The lesser unit not opted in is what goes through.

 

[chapjim]

Been getting this annoying message ALL DAY TODAY. They sent an email earlier saying my issue was fixed, and then this when I log in. Maybe they are saying they closed my account entirely and fixed it that way. I have been hoping to get an upgrade in unit size for Branson Meadows. Darn, I guess I have to call tomorrow. It's 5 PM Hawaii time, so a little late to call now.

View attachment 125788

If I get this pop-up more than two or three times in a row, I use Chrome's incognito mode. Works every time.

 

[Floridaman76]

If I get this pop-up more than two or three times in a row, I use Chrome's incognito mode. Works every time.

That tends to work for me too when I encounter that error at login.

 

[paxsarah]

A few days ago even Chrome’s incognito mode didn’t work, so I fired up Microsoft Edge and its version of incognito mode worked. It’s getting silly.

 

[Sandi Bo]

And don't forget Jan's suggestion - even if you get the popup that something went wrong, you might be logged in. Try clicking upper left hand (Club Wyndham) or upper right corner - dropdown of my profile. You might find you are actually logged in and functional. I would say 75% of the time that is true for me.

Also... not sure... but maybe - if you are not actually booking an upgrade like you thought, I feel more successful on the desktop than the app. And on the desktop, make sure you've closed the top ribbon (advertising to download the app) and don't have the popup (bottom) related to cookies (I select continue to website). It could be your cookie settings?

Very frustating :-(

 

[Sandi Bo]

Lordy lordy....

How long can this go on?????

Unable to book, holding since they opened... listening to the message about the upcoming Owner's Meeting that was 2 days ago.

Is there an organization outside of Wyndham that we should be complaining to. Enough is enough.

Sorry, found a much watched for 4th of July reservation and can't book it :-( I've managed to tie it up since 4am, maybe..... but need someone to answer the phone.... maybe?

Last time this happened (this is sporadicly failing since for how long now?) the VC's could book but it took them awhile....(hold, they'd try, try again.... hope you don't lose it in the mean time).

 

[Jan M.]

Lordy lordy....

How long can this go on?????

Unable to book, holding since they opened... listening to the message about the upcoming Owner's Meeting that was 2 days ago.

Is there an organization outside of Wyndham that we should be complaining to. Enough is enough.

Sorry, found a much watched for 4th of July reservation and can't book it :-( I've managed to tie it up since 4am, maybe..... but need someone to answer the phone.... maybe?

Last time this happened (this is sporadicly failing since for how long now?) the VC's could book but it took them awhile....(hold, they'd try, try again.... hope you don't lose it in the mean time).

I just got off the phone with talking to a PR rep. Apparently there is a major issue they're aware of and working on. She said it started yesterday and is impacting a number of owners. I doubt she has a crystal ball so I didn't waste my time and hers asking if she had any idea of when the problem might be fixed, lol. She was able to make a reservation for me.

I was able to log in and cancel a reservation but that's it. Even trying to see availability is flukey. Same resort and same dates, but sometimes it will open and sometimes it won't. When it does open and I click on the dates, I get that pink rectangular box with an error message and the reservation won't confirm.

I thought I'd gotten every possible error/something is wrong/access denied message in addition to getting logged out multiple times, but today adds a new one. In trying to modify one particular reservation I got this long message telling me that I can't do that because I have another reservation for the same or overlapping time. It even gives that other reservation number which isn't in my name! It also mentions about using the allowed exceptions which doesn't even apply in this situation. I haven't even used either of the allowed two exceptions this year.

I forgot to mention that prior to today's headaches with the website, that sometimes in the process of confirming a reservation I get the unit is no longer available message. However if I ignore that and give it a few seconds, the confirmation proceeds.

Fun times, NOT!

 

[Sandi Bo]

Thanks! By some miracle I was able to get mine booked, with a VC. Conversation was, she couldn't imagine there was availability at that resort for the 4th of July. Something I found at 4am and was able to hold onto, continually rebooking (but not being able to complete the reservation - so I'd let it expire, then hold again). And it came back when I was on the phone and she was able to book it. It took a bit - she even mentioned it might be solar flares (everyone is having technical issues these days). She also said (before it came back) that even if I had seen it, it had probably now been used to satisfy someone elses wait list request - because it was such a popular resort. No - I did not explain waitlists requests are only valid 60 days or further out.

Regarding modifying - I have found I need to be on the desktop, not the app. That's been going on for awhile. Same with bonus time - on the app I get a funky message about not having enough points (when I'm on the app).

One more, more than frustrating -- maybe most frustrating -- is it my iphone or the app -- if I change focus on the app (take a phone call, check a text, etc, anything) -- the transaction in progress, or search, or looking at my reservations, terminates and I'm back at the home page.... start over :-(

 

[Floridaman76]

Solar Flares, lol!!! That's a new one!

 

[rickandcindy23]

I have been frustrated with the website since last night. I keep getting error messages. I was able to check my account to see if anything is past due and saw they are showing Shell as past due, and I deeded that back two months ago. I hope that clears up soon. It's an odd amount, and the Shell was on monthly billing.

I am just glad it isn't my issue only. And it's not just Wyndham with issues today. I have constant issues with Sheraton/ Westin. Marriott manages those. Marriott does a great job with the Marriott site, but the Sheraton/ Westin have issues.

 

[paxsarah]

One more, more than frustrating -- maybe most frustrating -- is it my iphone or the app -- if I change focus on the app (take a phone call, check a text, etc, anything) -- the transaction in progress, or search, or looking at my reservations, terminates and I'm back at the home page.... start over :-(

Yes, this is so annoying! I was surprised at how brief the time was I was out of the app, that the app decided I needed to start back over from scratch.

 

[rickandcindy23]

Now I am getting Access denied on everything. I cannot even see our Branson Meadows stay for 6/16-6/23.

Ironically, I did get an email saying my waitlist request for Clearwater came through, but I cannot confirm it.

By the way, what happened to the great owners services people like John in Missouri who were so helpful and pleasant to talk to?

 

[Sandi Bo]

Now I am getting Access denied on everything. I cannot even see our Branson Meadows stay for 6/16-6/23.

Ironically, I did get an email saying my waitlist request for Clearwater came through, but I cannot confirm it.

By the way, what happened to the great owners services people like John in Missouri who were so helpful and pleasant to talk to?

Or Steve in Fort Lauderdale? It's been quite a while (since I've talked to someone in Springfield, too, they were the best, IMO).

I can login, search and book on the app (looks like I could book if I went all the way through (I'm all the way to the last page before completing a booking (sorry I don't need to book anything).

I can also see my trips (took 2 tries to load on the app, but that is not unusual to fail (try, try again).

 

[Sandy VDH]

funny, the website for the most part, has been working fine for me, lately.

 

[Floridaman76]

By the way, what happened to the great owners services people like John in Missouri who were so helpful and pleasant to talk to?

I think they let them all go. I have not gotten anyone who knows anything for a while. When it's not someone off-shore, it's some wet behind the ears 20 year old in Orlando.

 

[rickandcindy23]

I logged in with Google incognito. Worked great but it took me a while to remember I could try that.

John in Missouri was fun to talk to. He loved his job. I got him on the phone one day last year during the transfer of the contracts to new owners, and I said, "You are John from Missouri," and he said he was definitely John in Missouri and he had been working for Wyndham for 20+ years and loved it.

I forgot the name of the lady who laughed when we told her that title made a mistake on the deeding of a week and left Rick's name on with the new owner. She couldn't stop laughing and got both of us to laugh because she said title is a trainwreck and she gets calls daily but this was a new one. Rick may have her name written down on his notes at home. I am on Maui so I cannot look. She had a lovely sense of humor. She said she gets a lot of laughing in during the day while answering the phones. Loved her.