• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Was the salesman at Wyndham Branson lying about this Wyndham Program?

CDS

newbie
Joined
Jun 22, 2024
Messages
1
Reaction score
0
Resorts Owned
Bonnet Creek - CWA - Wyndham
In Branson, MO mother's day weekend I attended the owner update, after which I sat with a salesman, Josh Garcia. I'm stating his name to warn others. As soon as he started his spiel, I got up and said I wasn't interested, and I already had more points than I could use or pay for. He literally blocked my path, and said Ma'am please! I have looked at your account and there are some things I can help you with! He continued to beg, so my son and I sat back down, very skeptical, because I had been pressured the year before into buying more points saying that I could make enough on rentals through Extra Holidays to pay all my maintenance fees and a nice income. After an hour or more of me asking for reassurances, and him bringing "Donnie", his manager, in on the conversation, Josh Garcia ended up selling me MORE points to increase my total to 400K saying that by doing that, I could exchange my unused points each year, in 35,000 increments, which would be worth $2,400 towards for each 35K increment to pay down my Wyndham contract balances. He said that way I could pay everything off in a few years with all of my unused points. He said for this year, we would divide the transactions into 2 transactions. I'm kicking myself for not asking for all of this in writing!! He said he was scheduling a call to me 2 days after my purchase, and a 2nd one June 17th to start the process of converting the points to contract payments, and a third one Oct 2nd, the first day of my new points year to figure out how many unused points I'd have for next year that I could pay my contract down with. He texted me on the first scheduled call date, saying his daughter got hurt on the playground and he couldn't call. On Jun 17th, he never called. Over a period of 5 weeks, I have texted him with no reply and called him and left approximately 6 voicemails, when I actually get the recorder. Most times it says voice mailbox full. His whole spiel was that he really wanted to help me with my debt. He knew that I rarely was able to travel. And he told about his mother being deceived in the past, and understood why I had a bad taste in my mouth from Wyndham dealings. I realize that if something seems too good to be true, it usually is. But I didn't expect that a Fortune 500 company like Wyndham Destinations/Travel & Leisure could get away with outright fraud??? I'm assuming there is no such thing as what he promised since he's avoiding my calls. What can I do? Why doesn't a national investigative reporter do a story on this and expose the crooked, lying salesmen? Has anyone heard of the program he promised me? Any suggestions about how I can get my money back, due to fraud being used to get a signed contract?
 

bnoble

TUG Member
Joined
Nov 14, 2006
Messages
11,876
Reaction score
5,607
Location
The People's Republic of Ann Arbor
No, there is no such program.

If you work out the numbers, what you were promised comes to a value of about $68 per thousand points--and the annual fees on those points are about 10% of that. Even at full retail (about $250/K) that's a return of almost 25% per year. Anyone who tells you they can give you a guaranteed return of 25% on your money, year in and year out, is not selling something. They are flat out lying.

In particular, anyone who knew how to do that would not be selling timeshares for a living.
 

davidvel

TUG Member
Joined
May 9, 2008
Messages
7,930
Reaction score
4,916
Location
No. Cty. San Diego
Resorts Owned
Marriott Shadow Ridge (Villages)
Carlsbad Inn
In Branson, MO mother's day weekend I attended the owner update, after which I sat with a salesman, Josh Garcia. I'm stating his name to warn others. As soon as he started his spiel, I got up and said I wasn't interested, and I already had more points than I could use or pay for. He literally blocked my path, and said Ma'am please! I have looked at your account and there are some things I can help you with! He continued to beg, so my son and I sat back down, very skeptical, because I had been pressured the year before into buying more points saying that I could make enough on rentals through Extra Holidays to pay all my maintenance fees and a nice income. After an hour or more of me asking for reassurances, and him bringing "Donnie", his manager, in on the conversation, Josh Garcia ended up selling me MORE points to increase my total to 400K saying that by doing that, I could exchange my unused points each year, in 35,000 increments, which would be worth $2,400 towards for each 35K increment to pay down my Wyndham contract balances. He said that way I could pay everything off in a few years with all of my unused points. He said for this year, we would divide the transactions into 2 transactions. I'm kicking myself for not asking for all of this in writing!! He said he was scheduling a call to me 2 days after my purchase, and a 2nd one June 17th to start the process of converting the points to contract payments, and a third one Oct 2nd, the first day of my new points year to figure out how many unused points I'd have for next year that I could pay my contract down with. He texted me on the first scheduled call date, saying his daughter got hurt on the playground and he couldn't call. On Jun 17th, he never called. Over a period of 5 weeks, I have texted him with no reply and called him and left approximately 6 voicemails, when I actually get the recorder. Most times it says voice mailbox full. His whole spiel was that he really wanted to help me with my debt. He knew that I rarely was able to travel. And he told about his mother being deceived in the past, and understood why I had a bad taste in my mouth from Wyndham dealings. I realize that if something seems too good to be true, it usually is. But I didn't expect that a Fortune 500 company like Wyndham Destinations/Travel & Leisure could get away with outright fraud??? I'm assuming there is no such thing as what he promised since he's avoiding my calls. What can I do? Why doesn't a national investigative reporter do a story on this and expose the crooked, lying salesmen? Has anyone heard of the program he promised me? Any suggestions about how I can get my money back, due to fraud being used to get a signed contract?
They lie because people points even being lied to over and over.

You state that you "had been pressured the year before into buying more points saying that I could make enough on rentals through Extra Holidays to pay all my maintenance fees and a nice income." Obviously that never happened, but you decided to buy again. Unfortunately, people are responsible for the decisions they make.

You could make a police report for false imprisonment, and file a civil suit for the same as well as fraudulent inducement, unfair business practices, etc., if you can find a lawyer to take the case. Either way you shouldn't go to any more updates.
 

Pink_Warrior

TUG Member
Joined
Aug 1, 2022
Messages
136
Reaction score
71
My inlaws had a situation in Branson. They were told that it was ILLEGAL for my mother in law to be on our account. They were fearful that they were going to get arrested. It absolutely was elder abuse. Unfortunately we were traveling ourselves when this occurred as we would have shown up in Branson, without a doubt.

Wyndham has a pretty serious problem in Branson.
 

pedro47

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
22,409
Reaction score
8,775
Location
East Coast
I was under the impression that the so called owners updates was only to be for 90 minutes. Is this a Fact or another Timeshare Myth ?
 

davidvel

TUG Member
Joined
May 9, 2008
Messages
7,930
Reaction score
4,916
Location
No. Cty. San Diego
Resorts Owned
Marriott Shadow Ridge (Villages)
Carlsbad Inn
I was under the impression that the so called owners updates was only to be for 90 minutes. Is this a Fact or another Timeshare Myth ?
Marriott sales pitches are supposed to be 90 minutes, but you have to enforce it or it will go longer. I don't know about Wyndham or other systems.
 

pedro47

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
22,409
Reaction score
8,775
Location
East Coast
They lie because people points even being lied to over and over.

You state that you "had been pressured the year before into buying more points saying that I could make enough on rentals through Extra Holidays to pay all my maintenance fees and a nice income." Obviously that never happened, but you decided to buy again. Unfortunately, people are responsible for the decisions they make.

You could make a police report for false imprisonment, and file a civil suit for the same as well as fraudulent inducement, unfair business practices, etc., if you can find a lawyer to take the case. Either way you shouldn't go to any more updates.
Was the sales person lips moving a mile per minute ? LOL
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
32,920
Reaction score
9,661
Location
The Centennial State
Resorts Owned
Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
Maybe it's time to stop paying and walk away from everything you bought that has the Wyndham name attached. Salespeople at Wyndham are outright liars and will say or do anything to make a sale. It's evil, and if you don't see it as such and believe a Wyndham salesperson has your back, you will indeed be deceived.

How much have you paid for the last purchases you made with Wyndham? How many points did you get?

Calling your salesperson at this point is a waste of time, as he is not looking out for you, he is looking out for his own interests. What is he going to say after lying to you, knowing he makes a living as a liar.

Fraud is exactly how I would describe it. You should have found TUG after you were coerced, and we would have encouraged you to rescind. There is a period of time when you can cancel whatever contract you signed, and the salesperson will be crying over his beer that you rescinded. But you waited too long.
 

rickandcindy23

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
32,920
Reaction score
9,661
Location
The Centennial State
Resorts Owned
Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
My inlaws had a situation in Branson. They were told that it was ILLEGAL for my mother in law to be on our account. They were fearful that they were going to get arrested. It absolutely was elder abuse. Unfortunately we were traveling ourselves when this occurred as we would have shown up in Branson, without a doubt.

Wyndham has a pretty serious problem in Branson.
That is so despicable. I am dealing with something with Wyndham right now that is just as despicable, but I cannot discuss it here because there are nasty people who defend Wyndham's actions like Wyndham is a moral and ethical company, when in fact they are vindictive and malicious.
 
Top