• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

WARNING > Check Your Wyndham Points Balance

Vacationfuntips

TUG Member
Joined
Aug 10, 2011
Messages
467
Reaction score
6
Points
228
Today, I am upset. Wyndham went into my account and modified my point balance for 2016. I have not made any new Wyndham reservations or any new RCI deposits in over 2 months. Nothing.

Everyone, please check your Wyndham points. I don't know exactly what is going on? I am on the phone waiting for an explanation.

Cynthia T. :)
 
Last edited:

raygo123

TUG Member
Joined
May 15, 2011
Messages
2,068
Reaction score
259
Points
293
Location
twinsburg ohio
I tried to check on an upgrade and the system is down

Sent from my Nexus 7 using Tapatalk
 

Vacationfuntips

TUG Member
Joined
Aug 10, 2011
Messages
467
Reaction score
6
Points
228
I am getting a points adjustment. I was 100% correct. Something happened. Wyndham went into my account and made an adjustment due to some IT issue. I am told everything is restored. I haven't checked my points balance since last week. What an awful shock/surprise I just had. I was saving my points and knew what I had and what was already in reservations.

I hope Wyndham fixes their glitches. Not funny.

Cynthia T. :)
 

Vacationfuntips

TUG Member
Joined
Aug 10, 2011
Messages
467
Reaction score
6
Points
228
I was just able to log into the Wyndham website. Raygo123 clear your cookies if using a computer, or try loging out and then back in.

Cynthia T. :)
 

weems637

TUG Member
Joined
Jun 7, 2015
Messages
256
Reaction score
102
Points
154
Location
Brandon, MS
Resorts Owned
Hilton HGVC Tuscany
Hurricane House in Sanibel Island (managed by Hilton
Wyndham Cypress Palms
Wyndham Glades
Club Wyndham Access
glad you have a watchful eye :)
 

Sandi Bo

TUG Review Crew
TUG Member
Joined
Mar 22, 2011
Messages
5,384
Reaction score
5,244
Points
598
Location
Omaha
Resorts Owned
Wyndham
I feel like things are getting worse instead of better. Especially scary to hear they are adjusting points without notifying you. Glad you caught it and thanks for the heads up. And sure hope they get things fixed.
 
Last edited:

Vacationfuntips

TUG Member
Joined
Aug 10, 2011
Messages
467
Reaction score
6
Points
228
When I called and spoke with a Wyndham owner care relations agent, I was told that they did some sort of account review. I don't know if it was computer auto generated or not? They have an IT department doing this now. No notification was given to me (either before or after) including any email correspondence.

I have not done any Wyndham bookings or cancelations in over 2 months. I have only confirmed an RCI reservation.

I was so worried when I saw most of my leftover 2016 points vanish. In the past, (when there were canceled points) I did a lot of cancel and rebooks. I used to borrow my points from future use years too. I have not used the points credit pool either.

Someone at Wyndham, (part of their IT team) took out my points (there were notes). The owner care relations agent did an audit of my account (because of the discrepancy). My points were all restored. Thank goodness.

I really don't understand the reason for my account being targeted? I have read the importance of doing screen shots of point charts and I have done this. I also do a screen shot of all of the reservations in my account. I had the proof to back up my discrepancy call. I told the Wyndham agent that I had proof that my points were missing. I was told by that Wyndham agent that I didn't need to provide that. The Wyndham agent did an account review (for me) and determined that I was right.

My points are returned. I am so relieved and I hope this never happens again. Not to me, or anyone else.

Please check your points regularly and make sure your records are the same as Wyndham has for you. This should not be happening ever.

Cynthia T. :)
 
Last edited:
Top