WatsonC2
TUG Member
- Joined
- Jan 2, 2017
- Messages
- 150
- Reaction score
- 75
- Points
- 139
- Resorts Owned
- Sheraton Vistana Villages, Wyndham Grand Desert
I booked 2 two bedroom Grand Luxxe in Nuevo via RCI and paid the resort fees about a month ahead of the trip as suggested. One was for a guest reservation we paid to put into another families name. I received two emails to pay the fee in advance and both emails came to me with our guest not receiving one (they also said I would get some benefits for doing so but they are things you already get but that's another story and typical Vidanta). When I paid these I took screenshots for my records including the 27 digit confirmation codes.. Both transactions said I would get an email with a Voucher within a few days. As I didn't receive the emails I called the day before the trip and spoke to a Vidanta representative who tried unsuccessfully to link one of the payments to one of the reservations. Ultimately he connected me to RCI who said that the fee is a Vidanta fee not an RCI fee (and which I believe to be the case). I also checked my credit card statement which showed two seperate transactions by Vidanta (not RCI). So I called my credit card company just to make sure one of the charges was not somehow reversed and was told nope they both went through. At check in I was reminded of the resort fee and provided the screenshots that I had paid and was told "OK". At check out I was charged another fee and went round and round with the concierge who I think did believe me after I shared the screen shots, the credit card statement and my log winded account of how I tried to correct this. So...I'm dealing with my credit card company tomorrow and I would highly advise everyone NOT to prepay the resort fee for fear of repeating my experience.