Walking a Reservation issue

[Cyberc]

Maybe loyalty search requests.

Is that the Max search request?

 

[Cyberc]

Welcome to the club lol. I'm pretty new here but liking the group so far, lots of good info. I had almost this exact thing happen, reservation got stuck and the site just kept erroring every time I tried to change or cancel it. What finally worked was just calling owner services and having them cancel it on their end, then I made them confirm the points went back to the right use year before I hung up. I'd screenshot the error and grab a case number too, in case the points don't show back up in a day or two. Also worth asking if any of it is close to expiring because of the lockup, they fixed that for me when I asked.

Thanks

I finally got mine cancelled, just by keep trying and points went back to correct buckets.

 

[dayooper]

Is that the Max search request?

Yes

 

[BingoBangoBongo]

I've got a few reservations that I am trying to drop a day. When I go into change a 1BR, it doesn't even show me any of the inventory in Studios or 1BR's that you can see when trying to make a new reservation. This makes no sense at all!

 

[HuskerATL]

I've got a few reservations that I am trying to drop a day. When I go into change a 1BR, it doesn't even show me any of the inventory in Studios or 1BR's that you can see when trying to make a new reservation. This makes no sense at all!

You will need to call CS. Sounds like the system issue due to the system change

 

[BingoBangoBongo]

You will need to call CS. Sounds like the system issue due to the system change

I have All Inclusive and enough points, so I just made a new reservation and cancelled the original one.

 

[pryu]

I'm walking 4 reservations,... migration issues,...
on a easy night when all units are available, i'm able to modify between my reservations (crisscrossing between my reservations at 12, midnight. Other nights,... i'll have to wait till morning to speak to an agent to modify, and explain the migration issue,... and repeat the cancel 1 unit at a time and rebook process,... it's like groundhog day, but,... i've been able to walk the line for weeks!!! Even if the agent says the unit is not showing,... once you cancel, and rebook the new dates,... it will show.

But, there are agents who are clueless,... actually, just one,... I now recognizer her voice,... and hang up right away, before she screws up my rerservations,... LOL!

 

[HuskerATL]

I'm walking 4 reservations,... migration issues,...
on a easy night when all units are available, i'm able to modify between my reservations (crisscrossing between my reservations at 12, midnight. Other nights,... i'll have to wait till morning to speak to an agent to modify, and explain the migration issue,... and repeat the cancel 1 unit at a time and rebook process,... it's like groundhog day, but,... i've been able to walk the line for weeks!!! Even if the agent says the unit is not showing,... once you cancel, and rebook the new dates,... it will show.

But, there are agents who are clueless,... actually, just one,... I now recognizer her voice,... and hang up right away, before she screws up my rerservations,... LOL!

Painful.... Yes, if there are nights available in your current nights and the night that you need, then it works but doesn't if they aren't any nights available for you current nights. The new system doesn't "see" your nights so doesn't show them.

 

[Great3]

I'm walking 4 reservations,... migration issues,...
on a easy night when all units are available, i'm able to modify between my reservations (crisscrossing between my reservations at 12, midnight. Other nights,... i'll have to wait till morning to speak to an agent to modify, and explain the migration issue,... and repeat the cancel 1 unit at a time and rebook process,... it's like groundhog day, but,... i've been able to walk the line for weeks!!! Even if the agent says the unit is not showing,... once you cancel, and rebook the new dates,... it will show.

But, there are agents who are clueless,... actually, just one,... I now recognizer her voice,... and hang up right away, before she screws up my rerservations,... LOL!

I wondered it this is the same agent I got that canceled my reservation, and than tried to charge me another booking fee to make a "new" reservation when all I was trying to do was add a final night to an already 20 nights reservation booking, but couldn't add (make the change of adding) the last night online myself. She than proceeded to argue with me that I the one that authorized her to cancel the reservation at first.

I had assume she was going to help me to do the "change" like every other agent done for me in the past that never gave me a problem before, when having to call HGVC for help due to their broken reservation system that used to work. I finally had to request to speak to a manager before she finally put me on hold to get permission to make the new reservation without charge. I was like never again, I would have just lived with my 20 nights reservation if I knew that calling in would get me a clueless agent.

I need to learn to recognize the voice and just HUCA like you.

Great3

 

[GT75]

The new system doesn't "see" your nights so doesn't show them.

It is worse than that. Even if all nights are available (w/o even including your reservation) it will not let you modify your dates. The booking window just show and it will state current reservation

 

[GT75]

@Great3, I hope that you completed the survey after the call.

 

[Great3]

@Great3, I hope that you completed the survey after the call.

Unfortunately, I did not. I didn't think to. I was so fuming mad and frustrated, that I couldn't wait to get off the call asap so I forgot about the survey at the end, I just hung up right away when finished. That would have been a good opportunity to provide feedback for that particular agent.

This morning, I adjusted my flights and because another one of my existing HGVC reservation required calling in to change to match the exact flight date I wanted, I just choose my 2nd alternative flight date so that I could make the changes to my existing reservation myself without having to call in. That's how bad this "new" HGVC reservation system is. It used to work just fine until it got changed to the Diamond system. It's dictating what flights/dates I am choosing now! Oh well... thanks for listening to my rant. First world problems, which I should be grateful for in the whole scheme of things.

Great3

 

[GT75]

Unfortunately, I did not.

I hear you and certainly understand. I have the same feelings.