Waitlist system broken?

[Mcrobot]

Hi! I’m a new Abound user and have tried to get on a waitlist for the Ritz and the Timber Lodge in Tahoe. As recently as yesterday when I requested, I got the response that the waitlist system was broken and they couldn’t use it.

Is this normal? Is it broken more times than not? Is there a secret to getting them to help me?

Thanks in advance

 

[Hindsite]

It seems to go in and out and I've also see it reported that there is some form of limit on the size of the wait-list and then they stop adding more requests to it, which is plausible. Whether this is resort specific or across all resorts I don't know. It may be easier for advisors to say its broken than try to explain that there is a limit and then get questions from people about that.
I used it successfully in August and it worked then.
Either way, try again another time and you might have better luck.

 

[Pamplemousse]

Hi! I’m a new Abound user and have tried to get on a waitlist for the Ritz and the Timber Lodge in Tahoe. As recently as yesterday when I requested, I got the response that the waitlist system was broken and they couldn’t use it.

Is this normal? Is it broken more times than not? Is there a secret to getting them to help me?

Thanks in advance

About 1-1.5 years ago the waitlist was a mess and the agents didn’t really know what was going on- some said only supervisors could place them, others said “the back office” only (I eventually got one placed this way after waiting a few weeks for the process to complete).

I was able to place waitlist last month no problem.
My advice would be to call again and speak to another agent and ask questions to clarify.

 

[ljmiii]

I know that some resorts don't accept waitlists (e.g. Sheraton and Westin) and it could be that the Ritz-Carlton Club resorts don't either. I have a vague memory of being unable to put in a waitlist request for the Ritz Carlton Club resort in St Thomas...but I could be dreaming it.

 

[daviator]

I know that some resorts don't accept waitlists (e.g. Sheraton and Westin) and it could be that the Ritz-Carlton Club resorts don't either. I have a vague memory of being unable to put in a waitlist request for the Ritz Carlton Club resort in St Thomas...but I could be dreaming it.

On the contrary, there is a waitlist for Vistana properties (Westin and Sheraton) and it’s available to presidential and chairman's club members when exchanging within the Vistana network (VSN.j. It isn’t available to Marriott-only owners, who don’t have any ability to trade within VSN.

i think it’s the same on the Marriott side, the waitlist is only when exchanging within the Marriott network, and maybe only for weeks reservations? I don’t see anything about a waitlist for reservations made with Club Points. Am I wrong about that?

 

[Mcrobot]

Just to follow up that I was able to finally place a waitlist request once, and it converted to a reservation shortly afterwards. So my lesson learned is just keep trying, which is a real inefficient waste of time for owners.