cvelasco
TUG Member
Does anyone have experience with waiting lists? I am on for April 4-11 2009 at Harborside. Elite service says people on the wait list ususally get their choice. Since it is after the 8 month mark am I out of luck?
Is this waitlist a manual system at Starwood? Along with providing live online reservations, it seems relatively simple to have a computer handle waitlists - and simply offer them automatically upon cancellations to the next person in the list. Why is Starwood paying people to manage this (and other) systems when they should leverage computers instead.
I think I'll buy a few shares of HOT and send a letter.
It has been computerised since last year. Now when you get on a wait list you given a comp. generated controll number.Is this waitlist a manual system at Starwood? Along with providing live online reservations, it seems relatively simple to have a computer handle waitlists - and simply offer them automatically upon cancellations to the next person in the list. Why is Starwood paying people to manage this (and other) systems when they should leverage computers instead.
I think I'll buy a few shares of HOT and send a letter.
It has been computerised since last year. Now when you get on a wait list you given a comp. generated controll number.
In last quarter's conference call, one of the execs commented that they would going on a cost/headcount reduction search within the corporate entity. A couple letters suggesting that this would save Starwood money would probably be more effective than a complaint that the current system is annoying to customers.
Michael
I've been on a WSJ waitlist for almost 10 months and have tried many times to get the number. No one seems to be able to give me a control number or an idea of where I am on the wait list. I wait listed for Nov 22-29 (my season, same size unit) at 9 a.m. exactly 12 months out. We're three star elite, not that that counts for anything, but I would have thought I would have heard something by now.
I do have a backup plan - refundable tickets and staying home.
Lori