I am a Grandview points owner and was looking at exchanging into a cheap week at VV Parkway. When I clicked through to the payment page, the regular RCI exchange fee came up rather than the discounted internal exchange fee I was expecting. I tried the chat function but the rep I chatted with did not know how to make that happen. Anyone have experience with getting the internal exchange fee applied for a points exchange? Do I need to call RCI to get that accomplished?