Dear all,
I am so happy I’ve found this forum !
I hope you will be able to help me.
Long story short:
I am a European living in Europe.
On Sunday 12th if January, I was on the phone with an IHG agent who proposed me to “win” free holidays after answering a few questions.
I accepted it, and the agent redirected me to Holiday Inn Vacations Club.
The HIVC agent that I had on the phone proposed me to get 4 nights and 3 days for 249usd and after my first night in the hotel I would get my 249usd back. He also told me that I could cancel the offer an anytime and get my money back.
I seemed like a really good deal and trusted IHG. So I accepted it. After discussing with my partner, we agreed that we would not be able to go in the US in the short term. Hence I wrote them on the same day (12/01) that I would like to cancel it.
However yesterday (Monday 13/01) I received an email with my “voucher” and more details regarding the offer.
In the terms has the following sentences:
“ Reservations: Accommodations are subject to availability and may vary by season. Full pre-payment using a major credit card is required. Subject to any applicable statutory cancellation rights, this is a non-refundable, non-transferable advance purchase package. A $19.95 charge applies to each reservation change made after the initial purchase. Any change made within 72 hours prior to check-in or vacation no-shows will be charged a $99 penalty.”
Having not received any response from Holiday Inn Vacations Club, I also contacted IHG since they are the one who put me in touch with HIVC. IHG told me they would do their best to get a refund but that nothing was guaranteed.
Could you please help me find a way to get out of this and get my money back ?
Do I need to send a secured mail to the US to resign my voucher ?
Thanks in advance - I hope this message will also help other people facing the same issue than I am.
I am so happy I’ve found this forum !
I hope you will be able to help me.
Long story short:
I am a European living in Europe.
On Sunday 12th if January, I was on the phone with an IHG agent who proposed me to “win” free holidays after answering a few questions.
I accepted it, and the agent redirected me to Holiday Inn Vacations Club.
The HIVC agent that I had on the phone proposed me to get 4 nights and 3 days for 249usd and after my first night in the hotel I would get my 249usd back. He also told me that I could cancel the offer an anytime and get my money back.
I seemed like a really good deal and trusted IHG. So I accepted it. After discussing with my partner, we agreed that we would not be able to go in the US in the short term. Hence I wrote them on the same day (12/01) that I would like to cancel it.
However yesterday (Monday 13/01) I received an email with my “voucher” and more details regarding the offer.
In the terms has the following sentences:
“ Reservations: Accommodations are subject to availability and may vary by season. Full pre-payment using a major credit card is required. Subject to any applicable statutory cancellation rights, this is a non-refundable, non-transferable advance purchase package. A $19.95 charge applies to each reservation change made after the initial purchase. Any change made within 72 hours prior to check-in or vacation no-shows will be charged a $99 penalty.”
Having not received any response from Holiday Inn Vacations Club, I also contacted IHG since they are the one who put me in touch with HIVC. IHG told me they would do their best to get a refund but that nothing was guaranteed.
Could you please help me find a way to get out of this and get my money back ?
Do I need to send a secured mail to the US to resign my voucher ?
Thanks in advance - I hope this message will also help other people facing the same issue than I am.