- Joined
- Jun 6, 2005
- Messages
- 32,050
- Reaction score
- 9,103
- Points
- 1,049
- Location
- The Centennial State
- Resorts Owned
- Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
This has been so frustrating. I have lost one reservation for 7/9. I lost the small one bedroom at SBP because Roger didn't bother to listen to me, when I told him there is a process for locking off and keeping my 7/9 small one bedroom and assigning another reservation number to it.
Now I just told this new person the same thing, that she needs to reach out to a different department to accomplish this task, and after I told her, she put me on hold now for nearly an hour. It's been 58 minutes so far. I don't think this is all that difficult.
Have things changed with Vistana and their policies to lock off units? She asked me which side I want to keep and which one I want to book for new dates. I want my date back with the two sides separate. That is what I want.
From now on, I will book the two sides of the lockoff separately and then have the front desk put them together for those who want the entire lockoff. This is crazy to me.
Now I just told this new person the same thing, that she needs to reach out to a different department to accomplish this task, and after I told her, she put me on hold now for nearly an hour. It's been 58 minutes so far. I don't think this is all that difficult.
Have things changed with Vistana and their policies to lock off units? She asked me which side I want to keep and which one I want to book for new dates. I want my date back with the two sides separate. That is what I want.
From now on, I will book the two sides of the lockoff separately and then have the front desk put them together for those who want the entire lockoff. This is crazy to me.