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Vistana cancelled us. Gave us just a 60-day window for refunded staroptions. Does that make sense?

bobpark56

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Westin Lagunamar, Westin Aventuras, Marriott Grande Vista, Sandos Caracol, Festiva, Diamond Resorts (Hawaii Collection)
Vistana cancelled us. Gave us just a 60-day window for refunded staroptions. Does that make sense?
 

Mroze

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Location
Seattle, WA
Resorts Owned
MKO,MRD,MCV,DCP
WKV,WNA
HYS,HYN,HYB
Vistana cancelled us. Gave us just a 60-day window for refunded staroptions. Does that make sense?
According to the Vistana website the policy still states that any cancellations within 60-Days of check-in will receive Restricted Star-Options [can be used to search next 120-Days as opposed to previous 60-Days]. In addition they are extending the Expiry-Date for those Restricted Star-Options from Dec-31-2020 to Dec-31-2021.

In summary you get 2 x Search-Window + 1 Extra-Year to travel.
 

dioxide45

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Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
Your Options may show 60 days restricted for now, it seems to be a semi manual process to update them to 120. They should make the adjustment sometime in the near future.
 

bobpark56

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Westin Lagunamar, Westin Aventuras, Marriott Grande Vista, Sandos Caracol, Festiva, Diamond Resorts (Hawaii Collection)
Your Options may show 60 days restricted for now, it seems to be a semi manual process to update them to 120. They should make the adjustment sometime in the near future.
We are keeping an eye on it and hoping that is the case. It seems strange that they would treat owners who stuck with them (and did not cancel) worse than owners who cancelled.
 

Tucsonadventurer

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Hyatt Pinon Pointe, Hyatt Beach House, Westin Kierland
I believe they quoted somewhere around May 4 as the date the change would be reflected on line
 

duke

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ACTUALLY, I was able to convert my cancelled reservation (by Vistana) which was within 60 days to Marriott Bonvoy Hotel Points. Try it. Best use of these cancelled reservations. (please don't tell anyone it works........)
 

dioxide45

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Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
ACTUALLY, I was able to convert my cancelled reservation (by Vistana) which was within 60 days to Marriott Bonvoy Hotel Points. Try it. Best use of these cancelled reservations. (please don't tell anyone it works........)
Were these options from a week you own or some type of Home/Flex Options?
 

echino

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Vancouver
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HYN HCC HWP HYP
HRA KAN WSJ WKV WLR SVV
MCV MKO MM1 MPU MSK
GP7
Valdoro
HHV Lagoon
ACTUALLY, I was able to convert my cancelled reservation (by Vistana) which was within 60 days to Marriott Bonvoy Hotel Points. Try it. Best use of these cancelled reservations. (please don't tell anyone it works........)

Doesn't work for any of my weeks. Is yours a developer purchased week?

Not Eligible to Convert
At this time, we are unable to convert your week into Marriott Bonvoy™ Points. For further assistance, please contact us.
 

bobpark56

TUG Review Crew: Expert
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Resorts Owned
Westin Lagunamar, Westin Aventuras, Marriott Grande Vista, Sandos Caracol, Festiva, Diamond Resorts (Hawaii Collection)
Your Options may show 60 days restricted for now, it seems to be a semi manual process to update them to 120. They should make the adjustment sometime in the near future.
Update: I just received notice from Vistana that we should see our 60-day window change to a 120-day window in about about 45 days.
 

DanCali

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grrrah

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SVV - Key West
We are keeping an eye on it and hoping that is the case. It seems strange that they would treat owners who stuck with them (and did not cancel) worse than owners who cancelled.
actually I would expect the opposite. They were pretty clear that if YOU cancel, you get a relaxed restrictions. And the ones that didn't cancel as a no-show with more restricted/traditional options.

I'd actually expect the same treatment, but if there were a difference, I'd expect the no-shows to be not as good.
 
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