Thank you!
This is the message I got
"we are sorry, this confirmation number does not qualify for the transportation service. please review the information provided."
Try sending an email to this address with the bold info as a copy and paste -
shuttleservice@vidanta.com
Dear RCI Guest.
Thank you for contacting us with your request for transportation from the airport to the resort.
It is our pleasure to provide you with this service.
In response to your question, Vidanta continues to provide this service at Cancun airport through a company named Cancun Bay Excursions.
In order for us to successfully create your transportation voucher it is absolutely essential that all the information below is provided.
PLEASE NOTE:
The confirmation cannot be sent and the transportation cannot be provided if any of this vital information is missing.
Hotel Reservation Number:
Primary Guest Traveling:
Hotel & Destination:
Airline:
Flight Number:
Arrival Date:
Arrival Time:
Number of Passengers Including Children:
Special Request / Comments:
Guest e-mail to send confirmation:
(If you require wheelchair assistance or child car seats, please add it under special requests.
This service must be reserved in advance. Therefore, in order to secure the transportation service the complete information must be received at least 5 business days prior to scheduled arrival date
We will always do our best to accommodate requests received after this period, however we are not able to guarantee the service. Please contact our Customer Care Department on the toll-free number 1-800-292-9446 from 9:00 a.m. to 8:00 p.m. Monday through Friday and Saturday from 9:00 a.m. to 6:00 p.m. CST. Wishing you a wonderful vacation and looking forward to seeing you soon,