I have read all of the posts to date and appreciate the input. We are not trying to persuade people who are satisfied, but rather to provide an opportunity for those who may be interested to be involved. While management advises us that 85% of people are fully satisfied from their surveys and tracking other websites such as Trip Advisor, it was our perception that this may not be the case. They too hear a lot of the same concerns but they do not necessarily get reflected in writing so it is not documented. Should we not have meaningful support we may have to reconsider our position.
Just a response to some of the comments.
Yes, many people are able to walk down the beach to the local community. I cannot. I am handicapped and use a scooter.
I think one of the changes that tipped people over the edge this year was curtailing the shuttle to the Grand Mayan. It is a very long walk from the Santuario, especially for the elderly and infirm. I had a 90 year old guest for the past two weeks and had no idea she was going to have to walk that far as I arrived earlier and used the handicapped shuttle with a ramp which does go to Grand Mayan.
“Vidanta / Vida / Mayan is a RTU timeshare - right to use / not right to run .- so unless upgrades , sales to new owners and / or occupancy drop .....the plan is probably the plan .”
Response: We do understand that Vidanta is privately owned and that we do not have a right to make decisions. We also spoke to management who advise that the owner is making an effort to get feedback and is more responsive when concerns are expressed by the owners. Management that we spoke to were against some of these decisions and are encouraging us to put our concerns forward. See also quote below.
“Nuevo management has a history of dumb planning decisions and then changing them for the better on their own. Don't like a rule, wait a bit and they will change it. Real issues to me are the room reservation system, golf reservation system, how they address addenda at reservations, and of course, the sales system. Also, to be effective, the coalition should propose workable solutions not just complaints”
Management has advised that the owner makes some of those changes as a result of feedback. I do not golf but otherwise agree with all of your comments. While the access issues were the catalyst the intention was not to preclude addressing other concerns. I think the intention is to get input and develop a brief that is endorsed by the mail list. As you point out the owner does make changes.
I have had numerous people sign up at the resort and several private emails supporting and asking questions. I will attempt to respond to some of them below.
1. I am not the organizer. I am just collecting emails of interested parties. Since I am a member of TUG I thought I would make any Vidanta owners aware of what we are doing.
2. We just started talking about this last week and are in the infant stages. The person organizing is on his way home and I expect to hear from him when he has access to his computer.
3. We did meet with the General Manager at Grand Mayan and I have had an opportunity to speak with someone in management in customer services. They have not discouraged but rather encouraged us to put our concerns forward.
4. No decisions have been made and we do not have a strategy but from the discussions had thus far, here is what I would anticipate.
a. The organizer will put together a brief outlining the concerns and yes, proposed remedies.
b. Those on the list will have an opportunity to view the draft and provide input.
c. Those on the list will have the opportunity to endorse the final proposal that is intended to be submitted to the owner for consideration.
d. I am not sure if names and or emails will be need in the submission of the proposal. We may only have to disclose how many. If it is necessary to disclose, only those explicitly giving permission will be included.
e. There will probably be more than one proposal. Some individuals may support some proposals and not others.
I know this is still sketchy but I hope that it gives a better idea of what we are up to.
While I did not initiate this, I can give my personal reasons for participating.
My husband and I do not vacation in Puerto Vallarta, we winter here. It is our home away from home in January, February and March. One month at least is spent at Vidanta. We drive from Canada and it is not desirable to be travelling back and forth from other locations. I really love the area, the staff here are wonderful, and I really like many aspects of the resort. In more recent years my enjoyment has been diminished. We do make the best of it but if there is something I can do to bring about changes that will improve my stay I would like to give it a try. It may not work, but at least I made an effort. While it is privately owned, we did make a sizable investment and it is very different in many of these aspects than what we purchased. And yes, in the meantime I will enjoy the sun and the Mexican culture.
If any of you change your mind and want to connect to at least see the brief and what we are doing feel free to let me know. If anyone goes on the list and then requests to be removed I will delete them from the contact list.
If not thanks for your input and wishing you a fabulous vacation next time you visit.
I will check in to posts at least once a week.