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Vidanta Grand Luxxe NV Fake Tripadvisor Reviews

echino

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I have never been to Vidanta before, and I booked a 4br for July via ThirdHome when they had a promo. Looking forward to find out what's all the hype is about.

I normally read reviews on Tripadvisor to get a picture, but it appears impossible for Grand Luxxe NV due to a large number of obviously fake five star reviews:


90% of reviews appear to be five star, from new Tripadvisor accounts with 1 or 2 contributions, usually naming one or more Vidanta workers, like "Eugenio Perez" recently. These are obviously fake. Are Vidanta workers rewarded for good Tripadvisor reviews mentioning their name? It appears those workers spam those fake reviews to game the system.

The remaining 10% of reviews are usually 1-2-3 star, from real travellers with numerous prior contributions, that mention real issues at the resort. If I ignore the fake five star reviews, and only take into account the real ones, then it appears that booking Grand Luxxe NV may have been a big mistake.
 

PanaJack

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As noted by @TheHappyWanderer - Vidanta properties are gorgeous, the service, staff, amenities and such - ASIDE from Vida Sales..... Are always 4star+ the negative reviews for their properties are based on someone how has had any interaction with the "Vida Sales" (I'm just as guilty here) - they are some of the absolute worst group of sales people I've ever come to deal with.

Skip past them and well Vidanta is quite beautiful, relaxing, and worth the trip.
 

bizaro86

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I've had Vidanta employees ask me to mention their name in a positive TripAdvisor review before, so it is certainly something that gets tracked. I've also left a negative review on TripAdvisor as a result of their check-in/sales process, but like the resort in general and would go back (and have done so multiple times). The 4br are really nice, I think you'll enjoy yourself.
 
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dioxide45

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I think some of these reviews could just be copy overs from filling out surveys they get after a stay? Usually at the end of these kinds of surveys there is a link to easily move your additional comments to a Tripadvisor review. They really push on mentioning names in surveys.
 

easyrider

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We had a couple of really good staff members give us cards for trip advisor reviews which I never did when we were at the Grand Luxxe. The Luxxe is definitely very opulent and Vidanta resort grounds are excellent.

Bill
 

WorldT

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I stayed in a 1 bed/2 bath grand luxxe jungle Riviera Maya (there is jungle and residences in Grand Luxxe RV). The rooms, grounds and service was excellent. I would return in a heart beat. The sales was like any other sales people in all resort. You will be asked to speak with them at check in. It is not mandatory. Tell them you are not interested in listening to anyone "tell you about the resort". You can see all you need from their website and make sure to download their app.
The person who collects your card and checks you in is not with sales, but will direct you to sales. Say no and you will avoid a guaranteed bad experience
 

dioxide45

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I stayed in a 1 bed/2 bath grand luxxe jungle Riviera Maya (there is jungle and residences in Grand Luxxe RV). The rooms, grounds and service was excellent. I would return in a heart beat. The sales was like any other sales people in all resort. You will be asked to speak with them at check in. It is not mandatory. Tell them you are not interested in listening to anyone "tell you about the resort". You can see all you need from their website and make sure to download their app.
The person who collects your card and checks you in is not with sales, but will direct you to sales. Say no and you will avoid a guaranteed bad experience
When you say "sales people" you are referring to the marketing people who only ask you to sign up for a timeshare pitch. When it comes to the actual sales people at those presentations, they are far different than anywhere else.
 

WorldT

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I don't know about your experience but my experience with both the marketing person who signed me up and the actual sales person (there were the usual initial and closer) was no different from than my Marriott (which was my first). By the time I went to a Vida sales presentation, I knew what to expect. Maybe the.look on my face was the game changer. Or the fact that I set a timer and had the volume at the highest level and I told the sales guy we will be done at exactly 90 minutes. So he better get to the numbers.
Going forward, I will pass on both marketing and sales. There was nothing they offered that was worth the aggravation.
 
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dioxide45

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I don't know about your experience but my experience with both the marketing person who signed me up and the actual sales person (there were the usual initial and closer) was no different from than my Marriott (which was my first). By the time I went to a Vida sales presentation, I knew what to expect. Maybe the.look on my face was the game changer. Or the fact that I set a timer and had the volume at the highest level and I told the sales guy we will be done at exactly 90 minutes. So he better get to the numbers.
Going forward, I will pass on both marketing and sales. There was nothing they offered that was worth the aggravation.
My point was that the person signing people up isn't what I would call a salesperson. I see a lot of people calling them salespeople, but they really aren't. They generally don't earn a commission. Just pointing out the distinction between the two which is no different than Marriott.
 

WorldT

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My point was that the person signing people up isn't what I would call a salesperson. I see a lot of people calling them salespeople, but they really aren't. They generally don't earn a commission. Just pointing out the distinction between the two which is no different than Marriott.
Copy that.
 
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