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Very confused about buying a new washer/dryer

DeniseM

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I am getting ready to buy a new washer/dryer and the ratings and reviews are very confusing. Even the machines that are top rated by Consumer Reports have a significant number of HORRIBLE reviews on the Consumer Resports website.
 

easyrider

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So far, the best washer and dryer we have purchased are Maytag Neptune. We bought these 8 or 9 years ago and they are still good as new. We passed on the extended waranty.
 

amycurl

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I have learned to trust only Consumer Reports, and not the people who post reviews on Consumer Reports...CR uses rigorous science behind their tests; who knows about the people who post?

The top-rated front loader I purchased based on CR reports lasted more than ten years without a major repair; the dryer I purchased at the same time is the one I still have. That was pretty impressive because it was, at that time, a first-generation, mass-produced front-loader. A lot of the reviews, I figured out, were from people who didn't really understand/trust/know how to use front-loaders.

Shop around until you find the cheapest, highly-rated one. It's never steered me wrong. :whoopie:
 

rickandcindy23

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We own Maytag Neptune, and the darned thing won't turn off anymore. Something about the door lock. It stopped spinning, so Rick bought a part on eBay for about $15, complete with instructions for install. He took out the board, soldered this new piece in place of one that burned out, so now it spins, but it gets to the end of the cycle and just continues to agitate a little until I open the door. The door lock definitely no longer locks.

Since we have had this set since 2000, I cannot complain much. The dryer has never had an issue, and the washer still works, but I just have to turn it off every time. It spins as it should.

Our son has a friend who repairs appliances, and he advised Josh to buy LG front loaders. He loves them. He bought them in a strange color of blue. I don't get that. Blue is not a color I would consider, when it's in a house with all stainless steel appliances.
 

Passepartout

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We went with the (at the time 3 years ago) top 'value' rated CR front loaders. Frigidaire Affinity. They have been just fine. No repairs or issues. Like all front loaders, you DO want to leave the washer door ajar or it will get skunky pretty fast. With a little shopping and the occasional sale, you can get both pieces for $1K without pedestals. We didn't want the pedestals because we fold clothes on top of them and didn't need the storage.

Jim
 

massvacationer

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we have had the whirlpool duet washer and dryer for 8 years. Very pleased. They were the top rated front loaders by consumer reports back in 2003 and still near the top of the ratings today.
 

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Another vote for the Whirlpool Duet. We have had the set for years with no problems and the clothes come out very clean with little detergent and water.

- Michael
 

beanie

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please don't buy whirlpool ! they just closed 2 plants in the USA and moved them to mexico taking 5,000 american jobs with them. but the CEO still gets his 15 mil a yr :wall:
 

UWSurfer

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In previous threads, the LG's often came up as being very reliable. We've had ours more than 6 years and have been very happy. Of course they not made in the US either.
 

Talent312

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I rely on two meta-review sites:
http://www.consumersearch.com/ and http://bestcovery.com/

These are digests of other consumer reviews, including reviews on CR and product-specific reviewer sites, and comment on consumer sentiment, generally.

I usually ignore individual reviews, which are skewed by whiners who fail to appreciate that sometimes cr-p happens. But occasionally, some of these have useful info, like customizing features or work-arounds for shortcomings.
 

mtngal

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I do look at the reviews, it's often useful to see what people have to say about their individual problems, though I also take them with a grain of salt. For instance, I'm looking at dishwashers - many complain strongly about Bosh not having a drying element. I never use heated dry cycle so it's easy to ignore that. However, I've picked up some small things that reviewers don't cover (like not being able to see whether a machine is still running because the all controls/indicator lights are all on the top door and they are covered by the counter overhang).

If people are having repair issues, I look for what they are and what gets done. Are the people having complaining about the manufacturer not covering something that really isn't their issue? Or are people complaining about how long it takes to get something repaired? While I can sympathize about that (I'm in a "make an appointment in 2 weeks, we'll order a part and see you in another 2 weeks" area), that's not the manufacturer refusing to make the repairs.

My sister just bought an LG washer/dryer set on sale (not sure which models other than they are front loading and look very cool with tons of buttons and options). She's only had them for a week but is very happy with them so far.

Good luck with the decision.
 

pkyorkbeach

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This new washer that I bought is from Sears. I wanted a large inner tub area. Not a lot of plastic, regular buttons not electronic. Found a great price at Sears-this is after looking for three years-and we love it. They had a sale, plus no interest for one year. My former GE that I bought died a couple days after the warranty was over. This time I went with price figuring the washers die too early...
 

DeniseM

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We have had good success with Kenmore in the past, and they are highly rated by Consumer Reports. Sears has the type I want on sale today for $623 off the pair, so that's what I'm going with.

Thanks for everyone's input!
 
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tiel

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We have had good success with Kenmore in the past, and the are highly rated by Consumer Reports. Sears has the type I want on sale today for $623 off the pair, so that's what I'm going with.

Thanks for everyone's input!

This is sort of irrelevant, BUT, in 1986, we bought the top-rated Consumer Reports recommendation (a KitchenAid XL-capacity top-loader), and it is STILL going strong. We have sort of been expecting it to just stop working for a few years now, but it hasn't! When we eventually are faced with getting a new one, we will definitely be referring to CR, since they served us so well in the past.
 

amycurl

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Sounds like a great plan, Denise! My set was Kenmore from Sears as well...
 

MuranoJo

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I do look at the reviews, it's often useful to see what people have to say about their individual problems, though I also take them with a grain of salt. For instance, I'm looking at dishwashers - many complain strongly about Bosh not having a drying element. I never use heated dry cycle so it's easy to ignore that.

I realize Denise has already made her decision but wanted to echo a previous post regarding weighing reviews. We also paused when we saw the comments on Bosch not having the drying element, but after comparing other models proceeded to get one over a year ago. Frankly, we can't tell the difference in drying from the previous model which did have the drying element! We've gradually added more Bosch appliances, such as W&D, stovetop and oven and have been happy with them all.
 

Jennie

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I owned a Maytag washer for over 20 years with never a problem. When it started to "die" I tried to use a general home warranty that guaranteed to fix or replace any appliance registered with the company. They passed the job onto Sears. It was a nightmare. The repairmen showed up late, if at all, and would tell me that it needed a part that they would have to order. This scenario literally went on for 2 months--little or no work done, just endless excuses and missed appointments.

I finally called a local Maytag dealer and he told me the part allegedly needed was inexpensive and readily available so I went and purchased it and demanded that Sears come asap to do the repair. When the repair man showed up 6 hours late (and they would never call to let me know there would be a delay), he decided it needed a new transmission but said he was sure the warranty company would not agree to replace it but would decide to just give me a cash payout toward a new washer. Nope, the company insisted that Sears replace it becauste that is what their contract with Sears requires.

So another man came about a week later and took the transmission out. He left a ton of pieces all over the basement floor and told me not to touch anything. Two weeks later someone else came to install a rebullt transmission. After hours of work, they could not get it to work. So, finally the warranty company agreed to "total it out" my machine and sent me a paltry check to use toward a new washer.

One of the many repair guys told me "off the record" that since Sears had taken over most aspects of Maytag sales and warranty work, the job had become a nightmare for the repair crews. Many had left the job, even after 10 years of employment, because conditions had become intolerable. They were grossly understaffed and would be given more work than could ever be handled. So the men were forced to make up excuses to customers each day about having to return with "parts" at a later date.

I subsequently saw numerous complaints about this on consumer forums and heard it first-hand from people I know socially. I vowed not to buy any Sears or Maytag appliances. But you know how that goes--bad memories fade as time passes. So, last year I purchased a Sears microwave-convection oven on-line because it was top-rated by Consumer Reports. I was later told by Sears that there would be a 4-6 week wait for delivery, even though I had received a confirmation on-line that it would be delivered a week later. I was told that they had a few in stock at the store if we wished to pick it up. Well when we arrived, no one could find it. Then I received almost daily automated phone calls that my order was ready for pick-up but each time I called to confirm it, phiones would go unanswered for a long period of time and if answered, I would be transferred from one department to another (like jewelry, toys, etc...) and if I ever made it to the pick-up department, I was told that they had nothing there in my name.

I finally sent an Email and received a call from a CSR who apologized profusely and said they would deliver the oven to my home two days later at no extra cost. Well guess what--no delivery, no one could tell my why or when, the automated calls kept coming each day telling me that my order was ready for pick up, they double billed my American Express card for the oven AND the non-existent "free" delivery that never happened. Similar complaints are all over the web.

After over 40 years of patronizing Sears, I will NEVER buy anything from them again. According to stock market analysts, Sears business is off badly because of these problems. I recently wandered into a Sears store while in a mall, not realizing that I had entered enemy territory. The store was in such poor condition, I thought it was some poor no-name store going out of business.

Please think twice about purchasing anything from Sears. "It just ain't what it used to be". And neither is Maytag.

After much research, I purchased an LG washer two years ago from Home Depot. I am sooo pleased with it. It does an amazing job cleaning the laundry, and has many useful settings that are quite easy to understand. The reviews are very positive. I have met strangers who rave about it too, including a woman from Canada with several children and grandchildren who iis not a TUGger but happened upon my rental ad on TUG last year rented one of our units.
 
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UWSurfer

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We had a pair of older Maytag top load washer & dryer for probably 10 years which we picked up used from a family member.

They generally worked well and as a handy type man around the house, when something broke, I usually could source replacement parts from the local Johnstones supply house and swap it in. In the washer it was usually a water pump or related part which went out, on the dryer a roller would wear out.

After repairing it a few times over the 10 years my wife finally said, I know you can fix this, but next time it breaks we're buying new as I'm tired of an old machine. So next time it did break, we went to Sears and bought a very similar top loading washer. I worked great for 13 months and then quit...one month past warranty. The motor burned up from what I could smell. Coincidentally the next day I went with my brother to an estate sale to help him move a china cabinet he purchased and noticed they were selling the exact same model washer for $150. I bought it, took it home and used it for about a year until it broke down...this time the transmission freezed up. I had kept the other machine and ended up stealing out the motor from the estate sale machine and making the first machine work again.

A year or two later we moved to our existing house, bought the LG's and have been very happy. One roller started squeaking on the dryer earlier this year and was replaced under extended warranty. Got a renewal letter for continuing the extended warranty on our washer, dryer & stove for $1200 for three more years & opted to self insure instead. $25 a paycheck goes to a separate savings account reserved for appliance repair/replacement...so far totaling $525.
 

LynnW

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I owned a Maytag washer for over 20 years with never a problem. When it started to "die" I tried to use a general home warranty that guaranteed to fix or replace any appliance registered with the company. They passed the job onto Sears. It was a nightmare. The repairmen showed up late, if at all, and would tell me that it needed a part that they would have to order. This scenario literally went on for 2 months--little or no work done, just endless excuses and missed appointments.

I finally called a local Maytag dealer and he told me the part allegedly needed was inexpensive and readily available so I went and purchased it and demanded that Sears come asap to do the repair. When the repair man showed up 6 hours late (and they would never call to let me know there would be a delay), he decided it needed a new transmission but said he was sure the warranty company would not agree to replace it but would decide to just give me a cash payout toward a new washer. Nope, the company insisted that Sears replace it becauste that is what their contract with Sears requires.

So another man came about a week later and took the transmission out. He left a ton of pieces all over the basement floor and told me not to touch anything. Two weeks later someone else came to install a rebullt transmission. After hours of work, they could not get it to work. So, finally the warranty company agreed to "total it out" my machine and sent me a paltry check to use toward a new washer.

One of the many repair guys told me "off the record" that since Sears had taken over most aspects of Maytag sales and warranty work, the job had become a nightmare for the repair crews. Many had left the job, even after 10 years of employment, because conditions had become intolerable. They were grossly understaffed and would be given more work than could ever be handled. So the men were forced to make up excuses to customers each day about having to return with "parts" at a later date.

I subsequently saw numerous complaints about this on consumer forums and heard it first-hand from people I know socially. I vowed not to buy any Sears or Maytag appliances. But you know how that goes--bad memories fade as time passes. So, last year I purchased a Sears microwave-convection oven on-line because it was top-rated by Consumer Reports. I was later told by Sears that there would be a 4-6 week wait for delivery, even though I had received a confirmation on-line that it would be delivered a week later. I was told that they had a few in stock at the store if we wished to pick it up. Well when we arrived, no one could find it. Then I received almost daily automated phone calls that my order was ready for pick-up but each time I called to confirm it, phiones would go unanswered for a long period of time and if answered, I would be transferred from one department to another (like jewelry, toys, etc...) and if I ever made it to the pick-up department, I was told that they had nothing there in my name.

I finally sent an Email and received a call from a CSR who apologized profusely and said they would deliver the oven to my home two days later at no extra cost. Well guess what--no delivery, no one could tell my why or when, the automated calls kept coming each day telling me that my order was ready for pick up, they double billed my American Express card for the oven AND the non-existent "free" delivery that never happened. Similar complaints are all over the web.

After over 40 years of patronizing Sears, I will NEVER buy anything from them again. According to stock market analysts, Sears business is off badly because of these problems. I recently wandered into a Sears store while in a mall, not realizing that I had entered enemy territory. The store was in such poor condition, I thought it was some poor no-name store going out of business.

Please think twice about purchasing anything from Sears. "It just ain't what it used to be". And neither is Maytag.

After much research, I purchased an LG washer two years ago from Home Depot. I am sooo pleased with it. It does an amazing job cleaning the laundry, and has many useful settings that are quite easy to understand. The reviews are very positive. I have met strangers who rave about it too, including a woman from Canada with several children and grandchildren who iis not a TUGger but happened upon my rental ad on TUG last year rented one of our units.

Jennie I could post two horror story's about Sears that are just as bad. Their service people are terrible. Also if you have to return something that is not working properly they charge a re-stocking fee. We just returned from a stay at a friends house in Phoenix and she had an LG washer and dryer which I thought were great. When our Kenmore goes that is what we'll be buying.

Lynn
 
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