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Vacation Village - Daily Management - CV-19 Response

mcsteve

TUG Member
Joined
Mar 23, 2014
Messages
184
Reaction score
159
Points
153
Location
Ontario, Canada
Resorts Owned
HGVC Elara - Las Vegas
Southwind by Spinnaker - HHI
Egret Point by Spinnaker - HHI
Vacation Village @ Weston
Checking out the Daily Management web site today I spotted an update on what they are doing for travellers who may need to cancel or change their reservations (both owners and exchangers). I wish I had seen this before I discounted my week and rented it. I called and they said they could even deposit the week for owners into your RCI account at full TPU.


Our Commitment to Your Travel Plans
Understanding that your travel plans may change as this situation evolves, we are adjusting our existing cancellation policy to reflect additional flexibility. We encourage you to follow the guidance of public health authorities, and your own medical providers, to make travel decisions that are best for you and your family.
  • Owners – If you own weeks 10-17 (thru April 30) and cannot travel on your owner’s week, please contact your Owners Services Department and we will try to offer you another week in 2020, based on availability.
  • RCI and Interval International Exchangers – Please contact your appropriate Exchange Company.
  • New/Existing Rental Reservations. If you have rented a room through us, your cancelation fee will be waived. If you have rented a room online, through a booking agent, please contact them to cancel. Please contact your home resort reservations department if you have any further questions.
Your management company is working around the clock to provide a safe, seamless and ultimately enjoyable experience. Thank you for your understanding and cooperation. Please know that we value you as owners and are looking forward to your return. It “Takes a Village” and we are very proud of this one.

Sincerely,
Daily Management, Inc
 
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