VACATION CANCELED BY WYNDHAM AT LAST MINUTE - CONSIDER THIS BEFORE YOU MAKE A WYNDHAM PURCHASE

[ggraves]

BEFORE YOU PURCHASE YOUR FIRST WYNDHAM TIMESHARE OR BUY MORE POINTS FROM WYNDHAM CONSIDER THIS!

(This is long but you’re free to skip near the end.)

My wife and I have been Wyndham Timeshare Owners since before it became Wyndham. Our first purchase was in August 1993 well before the company became Wyndham… it was then known as Fairfield. We started with a single fixed week of time in Williamsburg, VA, over New Year’s break.

We enjoyed plenty of weeks in Williamsburg when our kids were small. For us, it was an easy drive for a fun vacation. But, as our family got older and the kids wanted to explore more things, we purchased more “points”, always through what eventually became Wyndham. We had many great stays with Wyndham, including “big” family stays in places like Flagstaff, Arizona, visits with our daughter in school in Chicago, Alexandria VA to tour in Washington, DC, etc.

As our family grew, these stays got bigger, and yes, better. It was great getting together with our two daughters, their husbands, and eventually their children (our grandkids) now numbering five. We always seemed to be able to book enough space for what we needed to accommodate us. If we needed more space for the next vacation, we seemed to always purchase more points.

Now, before we knew it we had over a million points and had moved up to “Presidential Reserve” level. We thought we were set for life, at least two one week stays for all our families in peak seasons.

Then came COVID and we lost 2020.

Wyndham was making some changes as well. As they became larger, and arguably more successful, they implemented new restrictions.

Some of us had visited Smugglers’ Notch in Vermont several years prior and wanted to return there. We had all visited Myrtle Beach, SC, and we all agreed to return there as well.

2021 was the year.

On 10/24/2020 we made two reservations for two seven day stays in Vermont, one to begin on 6/19/2021 and one to begin on 6/20/2021. Eventually the 6/20/2021 stay was canceled and rebooked to begin on 6/23/2021 for 7 days to accommodate a change in a wedding date.

Both Vermont stays were for 3-bedroom Presidential condos. There was plenty of room for all of us to get together, or for each one to have some “alone time”. These start dates accommodated school years, job complications and wedding changes. All was confirmed, and so far as we knew, set. Cast in stone.

We had begun packing and making final preparations for our trip to Vermont when we got a phone call from Wyndham (actually the Caller ID showed Worldmark, so we didn’t answer the call immediately - we didn’t need to purchase more vacation time, so we let it roll to the phone company answering service). This call came on 6/17. Remember we’re supposed to be in Vermont on 6/19:

Good afternoon Stephanie Graves,

I called you today on (one of three numbers Wyndham has for us) and left a detailed voicemail regarding a change to an upcoming reservation at Smugglers Notch 6/19-6/26 RCO0016272613BR. Your reservation has been changed to a 3 bedroom deluxe and moved to Sycamores C which is still at Smugglers Notch but a different building. The reason for the change is they are experiencing delays in renovations and construction at the resort so multiple units are down for the time being. Please respond to this email with the best phone number and time of day you can be reached and I will do my absolute best to contact you then.

Thank you,
Michael Nunes
Resort Experience Specialist
Owner Care, Wyndham Vacation Clubs
Wyndham Destinations
6277 Sea Harbor Drive
Orlando, Florida 32821
office: 1-800-446-1466 EXT 624557
fax: 407-626-6328
Michael.nunes@wyn.com

When I got this email, I returned the call immediately, with my iPhone number. Alas, Michael was behind an answering machine wall saying that we we would receive a callback. I’m still waiting for the callback — any callback from those guys.

We had been downgraded from a Presidential condo to a deluxe condo. No problem so far.

On June 18 we got another call from a person named Navlyn to inform us that our reservation from June 23d - 30th had been cancelled, flat out CANCELLED. Despite repeated calls, we were informed that there was nothing she, or apparently anyone in the Wyndham Corporation could do for us. Nothing. Nada.

Also, no promised callbacks.

The reservation for 6/23 was actually cancelled by Wyndham on 6/17, just 6 days before it was to begin, and two days before my wife and I were to meet the first party in Vermont. We were to get the two families together on the 23d of June. After several days of very upset calls back and forth with the folks who were to arrive on the 23d, they were able to book another condo at Smugglers’ Notch, a 2-bedroom for $1,800 for the week. But it was through VRBO.COM, not through Wyndham.

Wyndham repeated throughout this incident that there was “Nothing we can do. And if you want to speak with a manager, they will have to call you back” which, of course, never happened.

After my daughter and her husband and two kids (daughter, son-in-law, and grandchildren) found their accommodations and were on the way to Vermont, we collared a couple of Wyndham employees at Smugglers’ Notch. One offered that we could extend our stay at the downgraded three bedroom at the “Wyndham wholesale rate”, meaning another $600.

Finally, on June 22 at 5:45 p.m., after our rather heated discussion with the Wyndham Employees at Smugglers’ Notch, we got a call from a Juan Gonzales in “Owner Resolution”. He offered to return our 450,000 points for the Wyndham-cancelled reservation and 150,000 points as the difference between the Presidential condo and the Deluxe condo. (Case CDCR171897821) That is about 8,000 more than the difference - which is not enough to get an extra night’s stay in most resorts.

Anyway, the incident is over, but there is still a bitter taste in my mouth. We don’t ever plan to make another Wyndham purchase, and we won’t be telling anyone else to either. If you are intent on purchasing Wyndham points, I can highly recommend the Timeshare User’s Guide Marketplace. You won’t be treated any worse than if you purchased those points from Wyndham, and they will be one heck of a lot cheaper, but make sure you are well aware of changes Wyndham is making to the treatment of points not purchased directly — IMHO.

By the way these points are listed on our points log as “Goodwill Award”. I fail to see any goodwill in returning our points. The 8,000 extra points won’t even buy us a night of “goodwill”.


NOTES:

1. We booked two one-week stays in 3-bedroom Presidential Condos on 10/24/2020, one to start on 6/19/2021 and one to begin on 6/23/2021.
2. On 6/17/2021 we were informed that our 3-bedroom Presidential condo had been downgraded to a 3-bedroom Deluxe.
3. On 6/18/2021 we found out that the 3-bedroom Presidential condo stay that was to begin on 6/23/2021 had been canceled giving us less than 5 days notice.
4. Though we received several phone calls from a “Navlyn”, she was not empowered to do anything for us. Each time she contacted us, she apologized told us the would call us back. She never did.
5. Mr. Michael Nunes told us we had been downgraded. I returned his call as he requested, with my iPhone number. He never called back.
6. We discussed our situation with two Wyndham Representatives on-site at Smugglers’ Notch.
7. We got a phone call within 3 hours after speaking with on-site reps.

 

[55plus]

The problem is, Wyndham didn't cancel the reservation from the renter so you can keep yours. They cancelled yours and let the renter use theirs for commerce. We bought VIP Platinum from Fairfield almost 30 years ago. Back then there weren't renters, much less mega renters. I hope the Wyndham implemented changes like resort timeframe restrictions free up availability are permanent. And the number of GCs one can obtain should also be restricted. Now that resale points will be separate from developer points, that also will allow for more availability. I only wish Wyndham did this many years ago, but better late than never.

 

[Sandi Bo]

So sorry this got so messed up for you, @ggraves Some resorts seem to struggle much more than others with inventory. We stayed at Smuggler's Notch several years ago and I have no desire to go back. Sorry, Smugg's lovers, but was too complicated for me. Smugg's passes and fees for using certain amenities. Honestly, could never figure it out. There was a lot going on, depending on if you were an owner or guest and maybe even if you went to a presentation or not (details escape me, it's been too long). But even as an owner (VIP Platinum but not a Smugg's owner) it wasn't easy to understand what was going on and not something I want to be concerned about when vacationing. Just left a bad taste in my mouth, and we've never been back. It's such a beautiful area AND right down the road from Ben and Jerry's, but still, no desire.

Sorry @55plus, I can't go along with your thought process. As much as Wyndham would like people to jump on that band wagon and divert attention and blame away from their mismanagement of inventory, I'm not buying. How can you possibly know where that room on VRBO came from? Also consider the fact that a reservation for a 2 bedroom deluxe can't really replace a 3 bedroom presidential. Seriously, can you imagine resorts having to sort through that kind of logic. Sounds like a terrible mismanagement of room inventory to me. Period.

 

[Roger830]

It's never good when a reservation isn't honored and I have no clue as to why it wasn't here.

Perhaps part of the problem is that there is more risk of this happening with a 3 o 4 bedroom unit because there are fewer of them than smaller types.
Also Smuggler's has fixed week owners that probably don't put their units into the points system.

We own at a 25 unit resort in Florida that has only one 2-bedroom unit. If that's out of service and only a studio in the back was available, that's all that could be offered.

 

[Mongoose]

BEFORE YOU PURCHASE YOUR FIRST WYNDHAM TIMESHARE OR BUY MORE POINTS FROM WYNDHAM CONSIDER THIS!

(This is long but you’re free to skip near the end.)

My wife and I have been Wyndham Timeshare Owners since before it became Wyndham. Our first purchase was in August 1993 well before the company became Wyndham… it was then known as Fairfield. We started with a single fixed week of time in Williamsburg, VA, over New Year’s break.

We enjoyed plenty of weeks in Williamsburg when our kids were small. For us, it was an easy drive for a fun vacation. But, as our family got older and the kids wanted to explore more things, we purchased more “points”, always through what eventually became Wyndham. We had many great stays with Wyndham, including “big” family stays in places like Flagstaff, Arizona, visits with our daughter in school in Chicago, Alexandria VA to tour in Washington, DC, etc.

As our family grew, these stays got bigger, and yes, better. It was great getting together with our two daughters, their husbands, and eventually their children (our grandkids) now numbering five. We always seemed to be able to book enough space for what we needed to accommodate us. If we needed more space for the next vacation, we seemed to always purchase more points.

Now, before we knew it we had over a million points and had moved up to “Presidential Reserve” level. We thought we were set for life, at least two one week stays for all our families in peak seasons.

Then came COVID and we lost 2020.

Wyndham was making some changes as well. As they became larger, and arguably more successful, they implemented new restrictions.

Some of us had visited Smugglers’ Notch in Vermont several years prior and wanted to return there. We had all visited Myrtle Beach, SC, and we all agreed to return there as well.

2021 was the year.

On 10/24/2020 we made two reservations for two seven day stays in Vermont, one to begin on 6/19/2021 and one to begin on 6/20/2021. Eventually the 6/20/2021 stay was canceled and rebooked to begin on 6/23/2021 for 7 days to accommodate a change in a wedding date.

Both Vermont stays were for 3-bedroom Presidential condos. There was plenty of room for all of us to get together, or for each one to have some “alone time”. These start dates accommodated school years, job complications and wedding changes. All was confirmed, and so far as we knew, set. Cast in stone.

We had begun packing and making final preparations for our trip to Vermont when we got a phone call from Wyndham (actually the Caller ID showed Worldmark, so we didn’t answer the call immediately - we didn’t need to purchase more vacation time, so we let it roll to the phone company answering service). This call came on 6/17. Remember we’re supposed to be in Vermont on 6/19:

Good afternoon Stephanie Graves,

I called you today on (one of three numbers Wyndham has for us) and left a detailed voicemail regarding a change to an upcoming reservation at Smugglers Notch 6/19-6/26 RCO0016272613BR. Your reservation has been changed to a 3 bedroom deluxe and moved to Sycamores C which is still at Smugglers Notch but a different building. The reason for the change is they are experiencing delays in renovations and construction at the resort so multiple units are down for the time being. Please respond to this email with the best phone number and time of day you can be reached and I will do my absolute best to contact you then.

Thank you,
Michael Nunes
Resort Experience Specialist
Owner Care, Wyndham Vacation Clubs
Wyndham Destinations
6277 Sea Harbor Drive
Orlando, Florida 32821
office: 1-800-446-1466 EXT 624557
fax: 407-626-6328
Michael.nunes@wyn.com

When I got this email, I returned the call immediately, with my iPhone number. Alas, Michael was behind an answering machine wall saying that we we would receive a callback. I’m still waiting for the callback — any callback from those guys.

We had been downgraded from a Presidential condo to a deluxe condo. No problem so far.

On June 18 we got another call from a person named Navlyn to inform us that our reservation from June 23d - 30th had been cancelled, flat out CANCELLED. Despite repeated calls, we were informed that there was nothing she, or apparently anyone in the Wyndham Corporation could do for us. Nothing. Nada.

Also, no promised callbacks.

The reservation for 6/23 was actually cancelled by Wyndham on 6/17, just 6 days before it was to begin, and two days before my wife and I were to meet the first party in Vermont. We were to get the two families together on the 23d of June. After several days of very upset calls back and forth with the folks who were to arrive on the 23d, they were able to book another condo at Smugglers’ Notch, a 2-bedroom for $1,800 for the week. But it was through VRBO.COM, not through Wyndham.

Wyndham repeated throughout this incident that there was “Nothing we can do. And if you want to speak with a manager, they will have to call you back” which, of course, never happened.

After my daughter and her husband and two kids (daughter, son-in-law, and grandchildren) found their accommodations and were on the way to Vermont, we collared a couple of Wyndham employees at Smugglers’ Notch. One offered that we could extend our stay at the downgraded three bedroom at the “Wyndham wholesale rate”, meaning another $600.

Finally, on June 22 at 5:45 p.m., after our rather heated discussion with the Wyndham Employees at Smugglers’ Notch, we got a call from a Juan Gonzales in “Owner Resolution”. He offered to return our 450,000 points for the Wyndham-cancelled reservation and 150,000 points as the difference between the Presidential condo and the Deluxe condo. (Case CDCR171897821) That is about 8,000 more than the difference - which is not enough to get an extra night’s stay in most resorts.

Anyway, the incident is over, but there is still a bitter taste in my mouth. We don’t ever plan to make another Wyndham purchase, and we won’t be telling anyone else to either. If you are intent on purchasing Wyndham points, I can highly recommend the Timeshare User’s Guide Marketplace. You won’t be treated any worse than if you purchased those points from Wyndham, and they will be one heck of a lot cheaper, but make sure you are well aware of changes Wyndham is making to the treatment of points not purchased directly — IMHO.

By the way these points are listed on our points log as “Goodwill Award”. I fail to see any goodwill in returning our points. The 8,000 extra points won’t even buy us a night of “goodwill”.


NOTES:

1. We booked two one-week stays in 3-bedroom Presidential Condos on 10/24/2020, one to start on 6/19/2021 and one to begin on 6/23/2021.
2. On 6/17/2021 we were informed that our 3-bedroom Presidential condo had been downgraded to a 3-bedroom Deluxe.
3. On 6/18/2021 we found out that the 3-bedroom Presidential condo stay that was to begin on 6/23/2021 had been canceled giving us less than 5 days notice.
4. Though we received several phone calls from a “Navlyn”, she was not empowered to do anything for us. Each time she contacted us, she apologized told us the would call us back. She never did.
5. Mr. Michael Nunes told us we had been downgraded. I returned his call as he requested, with my iPhone number. He never called back.
6. We discussed our situation with two Wyndham Representatives on-site at Smugglers’ Notch.
7. We got a phone call within 3 hours after speaking with on-site reps.

I am usually understanding when issues come up like this, however you have invested a ton of money with them. They should have done whatever it took to make it right. I assume you purchased developer points.

 

[paxsarah]

They should have done whatever it took to make it right.

This should apply for any owner. I understand that sometimes s*** happens (whether it's a unit going offline, a problem with the reservation system, or whatever), but when it does it should come with effusive apologies and compensation for major inconvenience.

 

[55plus]

I guess once you've paid tens of thousands of dollars and bought your points, customer service becomes non-existent. It's not that you can return them at that point.

 

[Mongoose]

This should apply for any owner. I understand that sometimes s*** happens (whether it's a unit going offline, a problem with the reservation system, or whatever), but when it does it should come with effusive apologies and compensation for major inconvenience.

I understand what your are saying. And I agree all guests should be treated well. However "Elites" in the hospitality industry typically have special benefits including guaranteed availability. They paid for these in some cases $100,000's+. They have a lot more skin in the game. I think that buys a little priority service over someone who purchases on the resale market like me or a renter. This is supposed to be a luxury resort people have invested in. Look at it like flying on a plane. Some people pay 10X for first class and people pay for the value ticket. They both end up in the same place but first class is first to board and first to exit.

 

[paxsarah]

I understand what your are saying. And I agree all guests should be treated well. However "Elites" in the hospitality industry typically have special benefits including guaranteed availability. They paid for these in some cases $100,000's+. They have a lot more skin in the game. I think that buys a little priority service over someone who purchases on the resale market like me or a renter. This is supposed to be a luxury resort people have invested in. Look at it like flying on a plane. Some people pay 10X for first class and people pay for the value ticket. They both end up in the same place but first class is first to board and first to exit.

There are very specific documented benefits that resale Wyndham owners don't receive. There are also very specific documented benefits that VIP and Presidential Owners do receive beyond a regular owner. None of them relate to a unit that was booked many months in advance being cancelled on very short notice. Any owner placed in that situation should have had an immediate offer of resolution by Wyndham along with an acknowledgement of Wyndham's responsibility.

 

[troy12n]

I can sympathize. I had a confirmed reservation to Wyndham Clearwater this weekend (I check out tomorrow), and the day I was to check in, I was literally walking out the door to go to the resort, and they tried to cancel my reservation, long story short, I ended up getting a 1BR Deluxe, and was made to feel lucky I got anything.

It's been a nice weekend, but I had guests planning to join us and I had to cancel on them, which is egg on my face. At least I was not in a situation like you where you had an event (wedding) to attend and people truly depending on it

Wyndham really should be cancelling all guest reservations on rooms before any real owner occupancy. If possible. I don't know what the situation was here, or if that was even possible. But they should

 

[Iggyearl]

Mr. Graves, it seems that you don't post a lot on Tug despite being a long-time member. In previous threads, many members have achieved success, or at least vented, by communicating with the CEO of the company. You might consider contacting Mr. Michael Brown in the home office regarding your disaster. It almost seems surreal for someone in your position to undergo this kind of ordeal. Mr. Brown might be very interested in investigating the circumstances around it. He might take the opportunity to make you partially whole in some manner. At least he should. Best of luck.

 

[am1]

At least you got a phone call. Use to be 25% in goodwill points.

 

[dgalati]

BEFORE YOU PURCHASE YOUR FIRST WYNDHAM TIMESHARE OR BUY MORE POINTS FROM WYNDHAM CONSIDER THIS!

(This is long but you’re free to skip near the end.)

My wife and I have been Wyndham Timeshare Owners since before it became Wyndham. Our first purchase was in August 1993 well before the company became Wyndham… it was then known as Fairfield. We started with a single fixed week of time in Williamsburg, VA, over New Year’s break.

We enjoyed plenty of weeks in Williamsburg when our kids were small. For us, it was an easy drive for a fun vacation. But, as our family got older and the kids wanted to explore more things, we purchased more “points”, always through what eventually became Wyndham. We had many great stays with Wyndham, including “big” family stays in places like Flagstaff, Arizona, visits with our daughter in school in Chicago, Alexandria VA to tour in Washington, DC, etc.

As our family grew, these stays got bigger, and yes, better. It was great getting together with our two daughters, their husbands, and eventually their children (our grandkids) now numbering five. We always seemed to be able to book enough space for what we needed to accommodate us. If we needed more space for the next vacation, we seemed to always purchase more points.

Now, before we knew it we had over a million points and had moved up to “Presidential Reserve” level. We thought we were set for life, at least two one week stays for all our families in peak seasons.

Then came COVID and we lost 2020.

Wyndham was making some changes as well. As they became larger, and arguably more successful, they implemented new restrictions.

Some of us had visited Smugglers’ Notch in Vermont several years prior and wanted to return there. We had all visited Myrtle Beach, SC, and we all agreed to return there as well.

2021 was the year.

On 10/24/2020 we made two reservations for two seven day stays in Vermont, one to begin on 6/19/2021 and one to begin on 6/20/2021. Eventually the 6/20/2021 stay was canceled and rebooked to begin on 6/23/2021 for 7 days to accommodate a change in a wedding date.

Both Vermont stays were for 3-bedroom Presidential condos. There was plenty of room for all of us to get together, or for each one to have some “alone time”. These start dates accommodated school years, job complications and wedding changes. All was confirmed, and so far as we knew, set. Cast in stone.

We had begun packing and making final preparations for our trip to Vermont when we got a phone call from Wyndham (actually the Caller ID showed Worldmark, so we didn’t answer the call immediately - we didn’t need to purchase more vacation time, so we let it roll to the phone company answering service). This call came on 6/17. Remember we’re supposed to be in Vermont on 6/19:

Good afternoon Stephanie Graves,

I called you today on (one of three numbers Wyndham has for us) and left a detailed voicemail regarding a change to an upcoming reservation at Smugglers Notch 6/19-6/26 RCO0016272613BR. Your reservation has been changed to a 3 bedroom deluxe and moved to Sycamores C which is still at Smugglers Notch but a different building. The reason for the change is they are experiencing delays in renovations and construction at the resort so multiple units are down for the time being. Please respond to this email with the best phone number and time of day you can be reached and I will do my absolute best to contact you then.

Thank you,
Michael Nunes
Resort Experience Specialist
Owner Care, Wyndham Vacation Clubs
Wyndham Destinations
6277 Sea Harbor Drive
Orlando, Florida 32821
office: 1-800-446-1466 EXT 624557
fax: 407-626-6328
Michael.nunes@wyn.com

When I got this email, I returned the call immediately, with my iPhone number. Alas, Michael was behind an answering machine wall saying that we we would receive a callback. I’m still waiting for the callback — any callback from those guys.

We had been downgraded from a Presidential condo to a deluxe condo. No problem so far.

On June 18 we got another call from a person named Navlyn to inform us that our reservation from June 23d - 30th had been cancelled, flat out CANCELLED. Despite repeated calls, we were informed that there was nothing she, or apparently anyone in the Wyndham Corporation could do for us. Nothing. Nada.

Also, no promised callbacks.

The reservation for 6/23 was actually cancelled by Wyndham on 6/17, just 6 days before it was to begin, and two days before my wife and I were to meet the first party in Vermont. We were to get the two families together on the 23d of June. After several days of very upset calls back and forth with the folks who were to arrive on the 23d, they were able to book another condo at Smugglers’ Notch, a 2-bedroom for $1,800 for the week. But it was through VRBO.COM, not through Wyndham.

Wyndham repeated throughout this incident that there was “Nothing we can do. And if you want to speak with a manager, they will have to call you back” which, of course, never happened.

After my daughter and her husband and two kids (daughter, son-in-law, and grandchildren) found their accommodations and were on the way to Vermont, we collared a couple of Wyndham employees at Smugglers’ Notch. One offered that we could extend our stay at the downgraded three bedroom at the “Wyndham wholesale rate”, meaning another $600.

Finally, on June 22 at 5:45 p.m., after our rather heated discussion with the Wyndham Employees at Smugglers’ Notch, we got a call from a Juan Gonzales in “Owner Resolution”. He offered to return our 450,000 points for the Wyndham-cancelled reservation and 150,000 points as the difference between the Presidential condo and the Deluxe condo. (Case CDCR171897821) That is about 8,000 more than the difference - which is not enough to get an extra night’s stay in most resorts.

Anyway, the incident is over, but there is still a bitter taste in my mouth. We don’t ever plan to make another Wyndham purchase, and we won’t be telling anyone else to either. If you are intent on purchasing Wyndham points, I can highly recommend the Timeshare User’s Guide Marketplace. You won’t be treated any worse than if you purchased those points from Wyndham, and they will be one heck of a lot cheaper, but make sure you are well aware of changes Wyndham is making to the treatment of points not purchased directly — IMHO.

By the way these points are listed on our points log as “Goodwill Award”. I fail to see any goodwill in returning our points. The 8,000 extra points won’t even buy us a night of “goodwill”.


NOTES:

1. We booked two one-week stays in 3-bedroom Presidential Condos on 10/24/2020, one to start on 6/19/2021 and one to begin on 6/23/2021.
2. On 6/17/2021 we were informed that our 3-bedroom Presidential condo had been downgraded to a 3-bedroom Deluxe.
3. On 6/18/2021 we found out that the 3-bedroom Presidential condo stay that was to begin on 6/23/2021 had been canceled giving us less than 5 days notice.
4. Though we received several phone calls from a “Navlyn”, she was not empowered to do anything for us. Each time she contacted us, she apologized told us the would call us back. She never did.
5. Mr. Michael Nunes told us we had been downgraded. I returned his call as he requested, with my iPhone number. He never called back.
6. We discussed our situation with two Wyndham Representatives on-site at Smugglers’ Notch.
7. We got a phone call within 3 hours after speaking with on-site reps.

Juan Gonzales in “Owner Resolution” He was the guy who called me and wanted $12/1000 on a 616,000 negative balance that Wyndham created. I still have his number and emails if anyone wants to talk to him. FYI they never collected the $12/1000 and Wyndham was the recipient of the negative balance.

 

[dgalati]

At least you got a phone call. Use to be 25% in goodwill points.

"Wyndham cares" Do they really?

 

[dgalati]

I can sympathize. I had a confirmed reservation to Wyndham Clearwater this weekend (I check out tomorrow), and the day I was to check in, I was literally walking out the door to go to the resort, and they tried to cancel my reservation, long story short, I ended up getting a 1BR Deluxe, and was made to feel lucky I got anything.

It's been a nice weekend, but I had guests planning to join us and I had to cancel on them, which is egg on my face. At least I was not in a situation like you where you had an event (wedding) to attend and people truly depending on it

Wyndham really should be cancelling all guest reservations on rooms before any real owner occupancy. If possible. I don't know what the situation was here, or if that was even possible. But they should

Why kick the guests and the VIP that rented in the nads? Why put a guest in the same horrible position you were? Besides guests are considered fresh bait or a new revenue stream compared to a existing VIP owner that will more then likely not buy again!

 

[55plus]

You boot the guests because they are guests, not owners. Owner personal use should come before commerce generating guests.

 

[troy12n]

You boot the guests because they are guests, not owners. Owner personal use should come before commerce generating guests.

This all day...

 

[dgalati]

This all day...

Wyndham thinks otherwise. Fresh meat all day long over a VIP owner that will never buy! Someone refered to it as chum bait one time.

 

[troy12n]

Wyndham thinks otherwise. Fresh meat all day long over a VIP owner that will never buy! Someone refered to it as chum bait one time.

You can't definitively say that.

Look, I have a personal experience with this, happening now, and I am pretty salty about it. But even i'm not willing to say that any guest was prioritized over me. And we can't say that about the OP either. There are a ton of variables in play. One of which seems to be an extended renovation window (probably due to labor or material shortages, happening throughout the country). Who knows about the second cancellation.

It's a crappy deal for him, and someone needs some blame given. But you can't definitively say that anyone was prioritized over him. It could have been there was nobody to bump on his reservation dates...

 

[dgalati]

You can't definitively say that.

Look, I have a personal experience with this, happening now, and I am pretty salty about it. But even i'm not willing to say that any guest was prioritized over me. And we can't say that about the OP either. There are a ton of variables in play. One of which seems to be an extended renovation window (probably due to labor or material shortages, happening throughout the country). Who knows about the second cancellation.

It's a crappy deal for him, and someone needs some blame given. But you can't definitively say that anyone was prioritized over him. It could have been there was nobody to bump on his reservation dates...

I do not believe op was shafted for a guest and it was another website glitch or just a over booking. But as I have said it here alot of times and dont want to believe it the money line supports the guest by 3-1. Wyndham has more to gain on a update to sell a guest compared to a VIP owner that is more then likely not buying any more developer points. I do feel for op as this was BS on Wyndham's part to confirm reservation then call 2 days out and say reservation is no longer available.

 

[am1]

What room number was booked and what room was being worked on. Probably luck of the draw as it should be. Or Wyndham should have forseen the problem and held cancellations back.

 

[Zeke_62]

Mr. Graves, it seems that you don't post a lot on Tug despite being a long-time member. In previous threads, many members have achieved success, or at least vented, by communicating with the CEO of the company. You might consider contacting Mr. Michael Brown in the home office regarding your disaster. It almost seems surreal for someone in your position to undergo this kind of ordeal. Mr. Brown might be very interested in investigating the circumstances around it. He might take the opportunity to make you partially whole in some manner. At least he should. Best of luck.

100% agree. ggraves and Troy2n - I would love to hear what Mr Brown has to say about each of these situations.

 

[Zeke_62]

On a similar, but different case, Wyndham Austin has acted in a very professional manor when dealing with a recent pipe burst. We had a long weekend booked at Austin for Aug 19-23. We received an email on July 19 identifying that they had recently had a pipe burst and expected the repairs to continue through Aug. The email states that they will not be able to accommodate all reservations. They were looking for volunteers. And, if volunteers were not identified, they would contact again by July 30. We chose to cancel. For us plenty of advance warning. Those heading to Austin last weekend might not have been so understanding.

 

[Roger830]

On a similar, but different case, Wyndham Austin has acted in a very professional manor when dealing with a recent pipe burst. We had a long weekend booked at Austin for Aug 19-23. We received an email on July 19 identifying that they had recently had a pipe burst and expected the repairs to continue through Aug. The email states that they will not be able to accommodate all reservations. They were looking for volunteers. And, if volunteers were not identified, they would contact again by July 30. We chose to cancel. For us plenty of advance warning. Those heading to Austin last weekend might not have been so understanding.
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We had something similar happen at Sea Gardens Ocean Palms , weeks 3 and 7 in 2018.

The 8,9,10 floors were out of service due to storm damage while remodeling. We cancelled week 3 but kept week 7 because I booked it with arp at 13 months.
Wyndham did honor our week 7 with a unit on the 6th floor which was appreciated.

 

[r4rab]

I think I remember seeing on FB that Smuggs was renovating the PR units and adding/fixing the AC in them. I can only guess that this extended longer than expected and impacted OP. Sh*t happens. That said, a good company handles these situations with good customer service which it sounds like was not the case here. I'm sure that OP would have felt differently if they had gotten the promised call backs, had had customer service do whatever they could to make the situation right even if they could not restore the reservations.