USAA members say they’ve lost trust in the bank

[DrQ]

‘It's just a nightmare’: More and more USAA members who lost thousands of dollars are sharing their stories of fraud — say they’ve now lost trust in the bank​

Murrah contacted USAA and convinced the institution to conduct an investigation — but USAA allegedly told him there was no evidence of fraud, despite a $14,174 loss across two of his accounts, including his emergency savings. Then, the bank unexpectedly closed his account.​

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In April, a federal grand jury in Louisiana indicted 21 people involved with stealing nearly $7 million from USAA customers — particularly the accounts of older individuals with high bank balances.​

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Three of the defendants worked for a call center that provided customer service for USAA and helped the rest of the group to access customers’ banking details to create counterfeit checks, reports Dayton Daily News.​