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URGENT! Do I need to send a rescind letter?

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I signed a credit card authorization form and a form summarizing the payments but ultimately did not sign the actual HGV timeshare contract with the notary this past weekend. The notary voided the credit card receipt and gave me a copy of an email he sent internally to void contract and refund. However, the payment has been posted on the credit card account and so far has not been refunded within 72 hours as I was told. I plan to contact the notary again today, however, do I need to send a rescind letter? I do not have the contract/paperwork with the address since I did not actually sign it. Does anyone know what the HGV rescind address is so I can send a rescind letter to cover my bases?
 

GT75

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However, the payment has been posted on the credit card account
Has the charge posted as pending? If this is the case, then you need to wait until is finalized. At that point, it should clear. But, if it doesn't, then you can protest the charge.

Does anyone know what the HGV rescind address is so I can send a rescind letter to cover my bases?
It will be hard to rescind something without having a contract. In addition, HGV is the parent company of 3 different TS, namely Hilton Grand Vacation Club (HGVC), Hilton Club (HC) and Hilton Vacations Club (HVC). They each have their own rescind process (different address). HVC is trust points where HGVC and HC are deeded property. I know that sales is pushing trust points, HVC.
 

yodaDaenerys

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if you didn't sign a contact, it seems there is nothing to rescind.
 

TolmiePeak

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Just request a charge back if it posts on your card.
 

TheTimeTraveler

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I've read in other threads that even though I didn't sign, it could still be helpful to send a letter with the contract # (which I do have), explaining the circumstances. So I'm just trying to find what address to send that to cover my bases. I plan to call the notary and dispute the charge, but I am nervous that it won't drop off.


Curious - Why are you using a Notary to handle this?








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TheTimeTraveler

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The

I was given their business card after they emailed their internal team that my contract was to be canceled/refunded and was told to call if I had any problems. I figured I could call them to get into contact with whoever needs to cancel it to confirm it was canceled as I called AMEX and they had advised me to contact Hilton before disputing the charge, so that's why I was going to contact them.


I'd be very careful going this route. My question is: "Who does the Notary represent -- the buyer or Hilton"?

I am not sure the Notary represents your best interest. Ask yourself as to who is paying for the Notary?

With that said, I would pursue your cancellation directly with Hilton.

Best of luck!









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TheTimeTraveler

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Should I just call Hilton's customer service number then?

You can, BUT all rescissions MUST be done in writing (as it is difficult to enforce something done verbally).

Send it via USPS CERTIFIED MAIL and have it Postmarked within the legal rescission timeframe. Retain a copy for your records and save the Postmarked Postal Receipt which proves you mailed it on time. Keep in mind that the Post Office is closed on Thursday, July 4th.

It probably wouldn't hurt to also send it via email (I do not know their email address nor do I know their US Mail mailing address to be used for rescission paperwork).








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brp

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Should I just call Hilton's customer service number then?
I would start there. It is always suggested to talk to a company before instituting a chargeback. At this point, Hilton have done nothing wrong except that the refund may be taking longer than the Notary had said. I'd call them and give a few more days before the chargeback.

Cheers.
 

dioxide45

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If you have a contract number, do you have a copy of the unsigned contract?
 

BingoBangoBongo

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No - the contract was on an iPad (no physical copy); I have the contract number from the printed email the employee sent out to the cancelations department.

If you have the email address for the cancellations , why not send them an inquiry to confirm that cancellation and ask what address a letter should be sent to cancel?

It isn't clear to me where you did this or what you were trying to buy.
 

RX8

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Isn’t paying via a credit card before signing the actual contract putting the cart before the horse?

If you really did not sign a contract then there is nothing to rescind.
 
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