I am about 50/50 with certs appearing back correctly. Half of the time they don't reappear, if I simply email about the problem I am told that I don't have any certs and anything cancelled already came back to me. I then have to Nancy Drew it up through various emails showing the dates the cert was used and forwarding cancellation emails, etc and then 7-10 days after that I get my cert back. I am close to 100% with cancelled points immediately returning to my account.