Jeff,
There has been talk in this thread about two different W beds and some people prefer one over the other. Someone here actually has both and posted about the difference. Is it possible you just ended up with the wrong one....meaning not the one you expected?
W hotel store sells a Plush and a pillow top. The Pillow Top I had read was just like the Westin Heavenly bed and it turned out it was not.
I talked to Simmons customer service and was told
The Westin Heavenly Bed used in the resorts and hotels are manufactured to a higher durability standard and designed to last longer.
If you want a real Westin Heavenly bed you need to purchase it from the Westin store not the W bed from W hotel store.
The other problem with these mattresses is they are one sided only, only one side is padded that you can sleep on the other side just has a felt type cloth cover over the springs. The mattress feels very flimsy when moving around compared to a solid double sided mattress.
With a double sided mattress you can flip it and get even ware.
The springs have already weakened in the areas where the wife and I sleep.
I'm on the heavy side so I would blame it on my weight; my wife however is tall and of average weight and her side has the same problem.
You can stand along the side of the bed and take your hands and push down lightly on the mattress as you move from top to bottom and side to side and feel how the springs have weakened only in the areas we sleep. They spring back up when you remove the pressure but they don't have the same level of support they had 6 months ago. The 10 year warranty does not cover this so it’s basically useless. W hotel store took the order but then they contracted it out to 1-800 mattress stores.
I read all the positive posts before I purchased this mattress last Dec and felt assured it was a good mattress just like the Westin heavenly bed I have slept on at Westin resorts many times. After 6 months it’s not even close.
Maybe I was just unlucky and received a bad one who knows.
If others are happy with their W beds thats great and I only wish the wife and I could say the same.