king1
TUG Member
Madge,
Several of the resorts that I visit annually have some units that I want to avoid. So when I find an available exchange, I must put the week on hold, then call and listen to the loooong voice ads, then finally get a VG who understands what I want. (ONLY the unit number) Then I have to insist that they not confirm the week, as they have done in the past. Then I have to immediately check my account to see that they really didn't confirm without my permission. Then, after all that, if the unit is one that I won't exchange into, I have to release the week on hold. THEN, since RCI has created a sham search--to get my money back, I have to go to my account page and cancel the search that I didn't want.
Wouldn't it be much easier for me, and for RCI, if the unit number just showed up online? It shows up for the VGs, so how hard would it be to show me? I've gone through this whole convoluted process twice in the last few days, so it's fresh in my mind.
Several of the resorts that I visit annually have some units that I want to avoid. So when I find an available exchange, I must put the week on hold, then call and listen to the loooong voice ads, then finally get a VG who understands what I want. (ONLY the unit number) Then I have to insist that they not confirm the week, as they have done in the past. Then I have to immediately check my account to see that they really didn't confirm without my permission. Then, after all that, if the unit is one that I won't exchange into, I have to release the week on hold. THEN, since RCI has created a sham search--to get my money back, I have to go to my account page and cancel the search that I didn't want.
Wouldn't it be much easier for me, and for RCI, if the unit number just showed up online? It shows up for the VGs, so how hard would it be to show me? I've gone through this whole convoluted process twice in the last few days, so it's fresh in my mind.