• Welcome to the FREE TUGBBS forums! The absolute best place for owners to get help and advice about their timeshares for more than 32 years!

    Join Tens of Thousands of other owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 32nd anniversary: Happy 32nd Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    All subscribers auto-entered to win all free TUG membership giveaways!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Now through the end of the year you can join or renew your TUG membership at the lowest price ever offered! Learn More!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

UGH! WM locked my Interval International Account (either a BUG or a New process for WM credit shortage)

A

alwysonvac

TUG Lifetime Member
Joined
Sep 11, 2005
Messages
17,623
Reaction score
5,250
Resorts Owned
Currently: WorldMark, Vistana & HGVC

Previously: FSRC & DVC
Just a heads up....

In the past, if your WM account was short credits for an II exchange, WM automatically billed you the difference. It's been that way 20+ years.
Since I was just short 2K, I decided to skip a rental transfer and just have WM billed me (easy peasy). Well, that was a MAJOR mistake!

1778081015753.png



OMG! I've been on the phone for 2.5 hours with no resolution. I've talked to Interval and WM multiple times today to try to get this resolved :mad:

I've never had my WM Interval International account locked before so either this process has changed or this is a BUG.
In any event, if you're short WM credits your Interval account may get locked without any communication from WM (no phone call, no email, no online account indication)
If it's a new process then they put a process in place but didn't provide any training/guidance to Owner Resolution in order to clearly identify what triggered their Interval Lock and how to resolve it.
NOTE: WM will lock your WM RCI account for outstanding fees but I've never experienced that with II.

I talked to Interval three times today. They indicated the following:
  • They can't do anything once the LOCK has been placed by the resort.
  • The resort lock is typically due to some outstanding payment.
  • They can see that the LOCK was placed on Friday, May 1 and that it is associated with my last confirmed exchange in April.
  • They said both of my upcoming 2026 reservation were confirmed on their end and that I won't lose my reservations.

I talked to WM owner resolution three times today.
  • There are no pending payments or notes regarding any outstanding bill.
  • They can only see one Interval exchange processed for 2026 and not the exchange that is associated with the shortage.
  • The last two times while I was placed on hold, I ended up being transferred to the Interval desk for WM owners (no 3 way call).
 
Last edited:
I am so sorry you are dealing with this. I have no advice, only sympathy for the situation.
 
Last April there were reports of Interval International possibly having a security breach. The personal data used by phone scammers included the personal information of members of Interval International is why it is thought to be a data breach. It was reported on the II travel hacks Facebook page.

While I doubt this phishing scam has anything to do with the op's exchange it could be why something like being short credits locked the account.

Bill
 
Update... good news to report!

As of yesterday, 7,000 credits were removed from my WM account. I'm still short 2,000 credits however no bill was received yet for the remaining 2k.
As of today, my WM Interval account is no longer blocked and my two confirmed exchanges are still active in my II account history :).

Hopefully I can settle the payment for the outstanding shortage early next week before we leave for our next trip (Alaska Cruise and rail adventure).

1778291927727.png
 
I am happy that you had a good outcome. Enjoy your cruise.
 
Update...All done (called in to make a payment since I wanted to get this resolved before my cruise)

Wasted time talking to 2 WM reps today before I insisted on a transfer to a WM Owner Resolution rep.
The WM Owner Resolution rep had to look up my II exchange details to find their internal note regarding my outstanding charge. He was able to clearly explain the charge (2K credit shortage at $0.157 per credit). He wasn't sure when a billing notification would occur. But confirmed that he could take an online payment and make a note in the system.


1778613653870.png


1778613680963.png
 
Last edited:
You must log in or register to reply here.
Top