- Joined
- Mar 12, 2010
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Recently came back from a trip to Europe. When taking Uber between Civitavecchia (port for Rome) and Rome airport, I got charged for the trip to the airport PLUS the trip my Uber driver apparently took from the Rome airport to Rome itself (maybe he picked up a customer who didn't use the app, or the driver decided to go have lunch in Rome...who knows). So I got charged $85 extra by Uber for this "unplanned detour."
I've tried reaching out to Uber customer service by phone, but none exists. (there is a phone number but it's for Uber drivers, not riders. Another phone number I found has a message saying this number is no longer valid.). I tried reaching out to Uber customer service through their app, but got a canned response saying this trip is not eligible for a refund. (I only need the $85 refunded, not the entire amount of $277). I reached out to Chase customer service to dispute the charge, and Chase is telling me I can't dispute the charge unless I have a physical receipt. I'm going to still go through the steps of doing a dispute with Chase, but Chase is basically telling me it's pointless.
Does anyone have a customer service number for Uber? Any suggestions on how to proceed other than what I've already done?
I've tried reaching out to Uber customer service by phone, but none exists. (there is a phone number but it's for Uber drivers, not riders. Another phone number I found has a message saying this number is no longer valid.). I tried reaching out to Uber customer service through their app, but got a canned response saying this trip is not eligible for a refund. (I only need the $85 refunded, not the entire amount of $277). I reached out to Chase customer service to dispute the charge, and Chase is telling me I can't dispute the charge unless I have a physical receipt. I'm going to still go through the steps of doing a dispute with Chase, but Chase is basically telling me it's pointless.
Does anyone have a customer service number for Uber? Any suggestions on how to proceed other than what I've already done?