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"TUG Membership Expired" ?

SueDonJ

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I got a TUG email in the last few minutes, looks like the weekly newsletter but the subject line is "TUG Expired Member Newsletter 12/19/2011," and it says in big red letters at the bottom, "Your TUG Membership Has Expired." But "My TUG" says, "Your membership is valid through 2/1/2014." I think I'm paid up through then but can somebody check for me? Thanks.
 

Larry

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I got a TUG email in the last few minutes, looks like the weekly newsletter but the subject line is "TUG Expired Member Newsletter 12/19/2011," and it says in big red letters at the bottom, "Your TUG Membership Has Expired." But "My TUG" says, "Your membership is valid through 2/1/2014." I think I'm paid up through then but can somebody check for me? Thanks.
I got the same notice and just sent Brian an email. I really didn't check my expiration date but I have written two reviews that I want to get credit for extending my expiration date.
 

TUGBrian

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yep, sadly I cannot keep up with all the emails and calls coming in due to this error at the moment (more than 1000 and counting)

the newsletter sent out today to TUG members was in fact the expired members newsletter (they both have the same content, just different titles for obvious reasons)

Our apologies for the confusion...and for the HUGE number of you that renewed anyway...your memberships will be credited for the appropriate time based on your current expiration date...you wont lose a thing.
 

Gussie

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Got the same email - and also have almost 2 years before our membership expires. A computer glitch?
 

TUGBrian

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lol....it...just....wont...stop

lol...at least on a side note...its fantastic that so many of you instantly open and read our newsletter =)
 

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Even worse....

I processed a 3 year renewal on my AMEX card before I received a 2nd TUG email saying that it was an error and my membership had NOT expired. Now what TUG? Can you stop my AMEX charge??
 

TUGBrian

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no, we cannot stop the charge.

we will either provide refunds as applicable, or extend your membership from your current expiration date.

sadly there are MANY hundreds of you who renewed based on the newsletter, I am going to have to contact our merchant provider to see what we can do in terms of refunds...Id hate to have us lose our merchant account over this.
 

Passepartout

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Drat! I must not get the newsletter. Or maybe I get the correct one. I feel SO left out. :)

Sorry Brian and the hardworking TUG staff are having to face this. But is IS kinda funny.

Jim
 

TUGBrian

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it started out comical, but some of these emails are quite testy! I certainly understand the frustration given the situation, and accept full responsibility for the error.

I do however take offense to the random emails chastising me for "decieving" people as if it were intentional despite reading the explanation. If thats how you feel TUG is run...ill be happy to refund your money and send you on your way.

Those sort of things really get to me.

Also for the update of others, im still many thousands of emails behind, so sending me multiple ones asking for updates isnt going to speed up the process =)

I will deal with each and every order tomorrow, and either extend the membership as applicable...or refund the payment as requested. please be patient...the sheer volume is simply overwhelming and its 3am and im nowhere near caught up!
 

Kay H

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Thank you Brian for correcting the error when you found out about it. It is a shame that some people had to get nasty instead of just inquiring about the newsletter. It takes all kinds,
 

cmh

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Brian, I did not send you an email about this. Should one do so in order to get their situation addressed?
 

Beaglemom3

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People, people, people................. it's not the end of civilization as we know it.

I got it, too, and figured that there'd be a forthcoming email correcting the first. If you're going to make an error, make it a doozie !

Brian, hang in there.
 

TUGBrian

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there is no need to send an email, or call....ill sort through each and every order and membership. Unless you still have an issue by close of business today, please just be patient and I will sort it out for you I promise!

you CAN view the EXACT date of your membership expiration by logging into the member only section

http://tug2.com

its displayed at the top of the page.
 
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TUGBrian

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ok as of now this should be all cleared up...either your memberships were extended accordingly (with some extra ads to make up for the inconvenience) or your payments were refunded as requested.

Thank you for those of you who were patient, I apologize for the trouble it caused you!
 

SueDonJ

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Can't ask for much quicker support than that, Brian. Good job and thank you! Now go eat a decent meal and get some sleep - it's the worst time of year to be run ragged by unexpected emergencies. :)
 

rrlongwell

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Tugs Renewals

My membership had not expired, however, I got a E-Mail that it had. Since it was going to end soon, I sent $30 dollars for the renewal for three years. A little disappointing, even though I am now paid for the next three years, I received another notice that my membership has expired and they want more money. I do not see the members only link on what I am seeing. Any suggestions on where it is?
 
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TUGBrian

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your memberhsip was already up for renewal, and you renewed it...out of all the individuals who renewed erroneously, you actually renewed on time as your membership was going to expire.

I do not see the members only link on what I am seeing. Any suggestions on where it is?
I am sorry but I dont follow this comment at all?
 

DeniseM

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I do not see the members only link on what I am seeing. Any suggestions on where it is?
If you look right under your blue user name, you will see that you are listed as a "guest," so the TUG system doesn't recognize you as a "member."

This is how to fix it:

When you joined TUG, you received an email with a member's code that you have to add to your profile, for the system to recognize you as a member.

If you can't find the email and code:
Click on TUG Resort Databases at the top of the page,

Scroll down and click on MEMBERS CLICK HERE TO LOG IN,

Log in,

The member's code will be in the top box.

Now go back to the regular BBS (the discussion forums.)

There is a blue bar at the top of the page - click on USER CP in that blue bar.

Then click on EDIT BBS MEMBER CODE

Then scroll all the way down to the bottom of the page, put the code in the box

Save it.​
 

pedro47

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Merry Christmas Brian, and thanks for all you do and all the wonderful Moderators that help maitiain this outstanding web site.
 

rrlongwell

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your memberhsip was already up for renewal, and you renewed it...out of all the individuals who renewed erroneously, you actually renewed on time as your membership was going to expire.

I am sorry but I dont follow this comment at all?
You answered the question, You got the money and I am renewed for 3 years. I will just disregard the 2nd message.
 

rrlongwell

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If you look right under your blue user name, you will see that you are listed as a "guest," so the TUG system doesn't recognize you as a "member."

This is how to fix it:

When you joined TUG, you received an email with a member's code that you have to add to your profile, for the system to recognize you as a member.

If you can't find the email and code:
Click on TUG Resort Databases at the top of the page,

Scroll down and click on MEMBERS CLICK HERE TO LOG IN,

Log in,

The member's code will be in the top box.

Now go back to the regular BBS (the discussion forums.)

There is a blue bar at the top of the page - click on USER CP in that blue bar.

Then click on EDIT BBS MEMBER CODE

Then scroll all the way down to the bottom of the page, put the code in the box

Save it.​
Thanks for the info. I do not see anything like you described. Only a message my membership has expired.

TUG BBS Home > TUG > About the Rest of TUG
"TUG Membership Expired" ?
 

DeniseM

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Follow these steps:

If you can't find the email and code:

Click on TUG Resort Databases at the top of the page,

Scroll down and click on MEMBERS CLICK HERE TO LOG IN,

Log in,

The member's code will be in the top box.

Now go back to the regular BBS (the discussion forums.)

There is a blue bar at the top of the page - click on USER CP in that blue bar.

Then click on EDIT BBS MEMBER CODE

Then scroll all the way down to the bottom of the page, put the code in the box

Save it.
 

DeniseM

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As I indicated, I am not showing what these instructions indicate. Only expired membership. I do not want to make this a running commentary. I have the answer, thanks.
Did you get an email back, acknowledging your payment for your membership?

After you pay, you will receive a link in both the on screen receipt, as well as the email receipt, titled "new members click here to complete your membership." You must click this link to create your login via the instant access options.

Within 24 hours, you will also receive an email titled "TUG MEMBERSHIP GUIDE" which will explain all the features of TUG and where to go for help etc. This email with include a BBS Member Code, that you must add to your TUG profile.
 
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