• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 27 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG has now saved timeshare owners more than $17,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $17 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

Trying to "Hold"

cpnuser

TUG Review Crew: ELITE
TUG Member
Joined
Jun 12, 2005
Messages
470
Reaction score
0
Points
226
Location
brandon, fl
For the last week, when I try to hold or confirm on the page(RCI site) to confirm or hold, the page will not go far enough down to put in my credit card. Can someone tell me what the problem is? Thanks.
 

AwayWeGo

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
15,385
Reaction score
1,209
Points
549
Location
McLean (Fairfax County), Virginia, USA.
Resorts Owned
Grandview At Las Vegas

[triennial - points]
R. C. I. Web Site Has Been Glitch-Prone Since Day One.

For the last week, when I try to hold or confirm on the page(RCI site) to confirm or hold, the page will not go far enough down to put in my credit card. Can someone tell me what the problem is? Thanks.
RCI's web site has been balky most of the times I've tried to nail down reservations. It's been that way since we joined RCI back in 2003 or so. So typically I go as far as I can via the RCI web site, then call up RCI & complete my reservation the old fashioned way.

RCI gives a $25 discount for making Last Call reservations on-line instead of by phone, so when I'm using the phone to complete a Last Call that will not go through on-line, I mention that to the RCI person & get the $25 discount anyway. It happens so frequently that I guess they're used to it.

BTW, 1 of the recorded telephone "menu" options I get when I call RCI is to Press One if I'm having technical issues with the web site. By me, being unable to complete a reservation on-line is a technical issue, so I press "1" & talk to a human being & complete the reservation voice to voice.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

Keitht

TUG Lifetime Member
Joined
Jun 6, 2005
Messages
3,518
Reaction score
1
Points
36
Location
Gloucester, England
The on-line reservation system is flaky to say the least. Last time I tried, everything went OK until I entered my CC information and then the system threw me out with a wierd message. I called the reservations people who told me the system does the same to them too if they unit you are attempting to book has been taken by somebody else whilst you are on-line. It shouldn't be beyond the capabilities of decent programmers to actually inform the user what has actually happened rather than booting them out. We do need to remember that we are talking about RCI here, not a company that cares about customer service.
 

cpnuser

TUG Review Crew: ELITE
TUG Member
Joined
Jun 12, 2005
Messages
470
Reaction score
0
Points
226
Location
brandon, fl
Hold

I do a lot of my searching for short dated exchanges late at night or early morning when RCI is closed, so I can't call to confirm or hold if the site is not working. When I do call, they have already been taken. It is very aggravating to say the least.
 
Top