- Apr 19, 2012
- Reaction score
Hello. I am looking for some help. In October 2015 we started the process of transferring our Diamond Resorts timeshare to another owner. All paperwork was handled by LT Transfers and that paperwork was received by Diamond on December 14, 2015 and forwarded to their transfer department on December 24, 2015. I was originally told the transfer would be finalized in a couple weeks, then that turned into a couple months but should "definitely" be completed by the end of February 2016. Today (2-23-16) I am being told it could take up to a year. I have made countless telephone calls to Diamond and no one can give me ANY status update. I have contacted their Inventory Dept via email and now have (3) unanswered emails (or "tickets numbers" as Diamond refers to them). I have also tried to reach the Financial Services Dept of Diamond to find out about the Maint & Tax payment that was due on January 1, 2016 when the transfer should have been completed into the new owners name and therefore their responsibility to make the payment. When I tell you I cannot get anyone to help or respond I am not kidding. I am at the end of my rope and don't know if I need to get a lawyer involved. Does anyone have any advice they can offer as to how long this should actually take and if it is in my best interest to hire a lawyer to finish this? I should also mention that LT Transfers did a wonderful job with their part of this process, and when I questioned them recently why it was taking so long for Diamond to complete their paperwork they were surprised and tried to help.....they have also received NO response from Diamond after two attempts to contact them.