- Joined
- Oct 10, 2018
- Messages
- 1,340
- Reaction score
- 1,139
- Points
- 274
Here's a shortened version:
I was notified on Friday that my transfer was completed for a resale week (took longer than expected, but that's life).
When I logged in on Friday there were 2200 LCUP points with an expiration of 8/17/2019.
I was scrambling to figure out how to use them, and I figured out something. I logged in this morning to book and the LCUP points were gone.
I called Member Services and they let me know that the points were gone because of "Member Resale", and suggested that I call my Sales Agent (ummm...what?). I explained the resale closing process to them, and said it would make more sense for me to contact the transfer department.
I sent an e-mail to them, but I have little hope of anything getting resolved in a timely manner (I have never received an e-mail response back from the transfer department).
I've never had a good experience with member services, but usually I don't need their help with anything unless it's something tricky (like this).
What are my options?
Does anyone have a phone number I can call?
LCUP is crummy, but I would MUCH rather use them than let them go to waste.
I was notified on Friday that my transfer was completed for a resale week (took longer than expected, but that's life).
When I logged in on Friday there were 2200 LCUP points with an expiration of 8/17/2019.
I was scrambling to figure out how to use them, and I figured out something. I logged in this morning to book and the LCUP points were gone.
I called Member Services and they let me know that the points were gone because of "Member Resale", and suggested that I call my Sales Agent (ummm...what?). I explained the resale closing process to them, and said it would make more sense for me to contact the transfer department.
I sent an e-mail to them, but I have little hope of anything getting resolved in a timely manner (I have never received an e-mail response back from the transfer department).
I've never had a good experience with member services, but usually I don't need their help with anything unless it's something tricky (like this).
What are my options?
Does anyone have a phone number I can call?
LCUP is crummy, but I would MUCH rather use them than let them go to waste.
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