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Today's Reservation Complaint

floyddl

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I called promptly at 9:00 this morning to make a reservation at the 13 month window for March 24th at Mountainside and Aruba Surf. I was able to get March 24th at Mountainside but was told that only March 23rd checkin was available for Aruba Surf. March 24th and 25th checkins were not available. My call went thru immediately a few seconds before 9:00 and there is no online booking for 13 month reservations yet and this is not a holiday week. How could all the Sat and Sun checkins be gone???? They contacted the resort and confirmed that these dates were not available. To make the situation more complicated, I could not reserve a checkin at Mountainside for the 24th because the reservations have to be for the same date or consecutive dates. I have to reserve the 23rd and they are researching the issue with Aruba Surf see if there is a glitch and if they find availability for the 24th they will change them both to the 24th. Something is just not right with this system. When I surmised that if they were investigating then they must feel there is a problem and the rep would only say we are looking into it and would call me back if they could accomodate me.
 

Dave M

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Although it's possible that there is a snafu of some kind, it's also likely that a significant number of those March 24 weeks were reserved in previous weeks.

You could have, for example, called a week ago and reserved March 17 at Mountainside and then March 24 at Aruba Surf.

In fact, several posts on this forum show that some owners are buying cheap Marriott weeks in matching seasons at another resort, solely to get not only an extra month's jump (13 versus 12 months) but also an additional week or two by making consecutive week reservations before the important week that they really want.

Also note that the last week of March is often a school vacation week in at least 11 U.S. states, making it as popular for vacations as many holiday weeks.
 

floyddl

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Dave, I am aware of the points you made. However, Aruba Surf is a large resort and to think 2/3 of the available check-ins were claimed last week seems unlikely.

In fact, I was just called back and informed that they were able to get the 24th checkin for me at both resorts. When I inquired about whether or not there was really a system problem the Agent said she didn't know.

Bottom line I got it but if you take the first response that there was no availability at face value you may miss out unnecessarily.
 

oakleaf

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I called Marriott services at 9:33 and was on hold to 9:40. Made reservations for Saturday, February 24, 2007 at the Aruba Surf Club and was off the phone by 9:46. We only own one Marriott week and have to make reservations at the 12 month window. Must be lucky!
 
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