Kathleen
TUG Member
Hello All,
Sam and I booked a week here on our way from CT to FL. We have stayed at Massanutten many times over the years. It's a beautiful resort. For medical reasons, leaving on Sat has become a problem.
I called RCI this morning and was fortunate to get Jackie who facilitated everything. I had points left to use, but nothing was showing on line at the time. And, the resort has a 1 in 4 rule. So, staying in the same unit was also a problem.
Jackie even contacted the resort to waive the 1 in 4 and keep us in this unit.
Janice, the Massanutten manager called to assure us that we were all set. She is an asset to the resort. Very curteous and professional.
FYI for those of you who enjoy Massanutten,the 1 in 4 only applies to the same section. The sections are considered separate for this rule. Thank you to Janice for this info.
Sign me very grateful to Jackie and Janice.
Kathleen
Sam and I booked a week here on our way from CT to FL. We have stayed at Massanutten many times over the years. It's a beautiful resort. For medical reasons, leaving on Sat has become a problem.
I called RCI this morning and was fortunate to get Jackie who facilitated everything. I had points left to use, but nothing was showing on line at the time. And, the resort has a 1 in 4 rule. So, staying in the same unit was also a problem.
Jackie even contacted the resort to waive the 1 in 4 and keep us in this unit.
Janice, the Massanutten manager called to assure us that we were all set. She is an asset to the resort. Very curteous and professional.
FYI for those of you who enjoy Massanutten,the 1 in 4 only applies to the same section. The sections are considered separate for this rule. Thank you to Janice for this info.
Sign me very grateful to Jackie and Janice.
Kathleen