Sandi Bo
TUG Member
- Joined
- Mar 22, 2011
- Messages
- 5,085
- Reaction score
- 4,644
- Points
- 498
- Location
- Omaha
- Resorts Owned
- Wyndham
Your complaints seem to be more how it works rather than does it work at all
I agree the search function isn't what it should be but more important to me at this point is knowing that I can't trust what i find in a search is really there. Ie phantom availability, upgrades disallowed and inventory never loaded bother are the problems that bother me
+ that
The main problem with the website is that it doesn't work.
WYN needs to focus on the basics. Forget any bells or whistles or any new program changes they want to implement. Stop trying to auto-upgrade -- IT DOESN'T WORK (WYN if you'd like screenshots, PM me). It's complicated -- and if they are still trying to do it, it's just eating up processing resources. They can go back to that later.
Focus on:
* Access (logins work consistently)
* Booking
* Cancelling
* Accurate inventory - What's there is really there. And what's available shows up regardless of how I search.
* Accurate points accounting
* Searching (and yes, give us next available, etc, decent industry standard type search capabilities)
Then worked on your enhanced features!