SW MF payment request just hit my account?

[Sandy VDH]

Its late June, and I just today see a new request for an additional MF payment of $160 on my Seaworld Property.

This makes NO sense...

 

[HuskerATL]

Did you get in Max recently or some other change? I see you have credits so was that for the last payment cycle or Amex payments?

 

[RebelR]

I think it’s the same amount as the uplift from non AI to AI. Did you buy a bHC deed recently?

 

[mjm1]

That happened to us when we added The District earlier this year and upgraded to all-inclusive. However, the invoice showed up on our District account, not our Club account where we had paid the regular club dues. I am currently dealing with them because we paid the $160 before the invoice appeared and they must have applied somewhere other than to The District or even one of our other units. I hope to have it cleared up in another week or so.

 

[RebelR]

That happened to us when we added The District earlier this year and upgraded to all-inclusive. However, the invoice showed up on our District account, not our Club account where we had paid the regular club dues. I am currently dealing with them because we paid the $160 before the invoice appeared and they must have applied somewhere other than to The District or even one of our other units. I hope to have it cleared up in another week or so.

Try getting the payment reference number from your credit card company if you can’t see it online. You will have to probably talk to a supervisor and give them that number and they can look it up. Happened to me too.

 

[Sandy VDH]

I already paid that difference months ago, when they added the bHC resale into my account, and finally figure out how to change my account to AI verses the standard membership.

 

[mjm1]

I already paid that difference months ago, when they added the bHC resale into my account, and finally figure out how to change my account to AI verses the standard membership.

I think we are experiencing the same issue. I followed @RebelR advice and just got the payment reference number from Chase and forwarded it to the group handling the matter. Send an email to pfoliosvc@hgvc.com.

Try getting the payment reference number from your credit card company if you can’t see it online. You will have to probably talk to a supervisor and give them that number and they can look it up. Happened to me too.

 

[shootrrr88440]

Ugh, I am having this problem and been going around for a few weeks now trying to get it corrected. I paid $160 twice after adding bHC all inclusive club dues.

They took away my free Max when I first reached out and still have not acknowledged the double payment. Their support can be so frustrating..