Sorry...
Be careful of false and misleading information in this thread.
The name of the company involved is Resortcom. Their website is
https://corporate.resortcom.com/
Members can click on the Member Logon button to access their account information.
They are a very reputable company. They are NOT a timeshare resale scam company.
They are a service provider to the timeshare industry focused on administrative support functions such as loan payments, maintenance fee payments, reservations and the like.
They provide these services to several timeshare companies including Universal Vacations Clubs/Universal Vacation Clubs International (UVC and UVCI) the timeshare side of the Villa Group resorts.
If you own a UVC/Villa Group timeshare you are using Resortcom every time you make a reservation or make a payment.
UVC/Villa Group do in fact allow a member to surrender their membership. The membership must be paid in full and all maintenance fees including the upcoming year must be paid. Thus, the original poster's payments of $996 for each membership represents the remaining maintenance fees due in order to surrender the membership. Details on surrendering memberships are located in the appropriate club bylaws. The bylaws used to be located on the UVC website and were available to the public. Due to the variety of current and legacy membership types that UVC/Villa Group have offered the bylaws are now located on the member's account information on the Resortcom website so the each member will view the bylaws appropriate to their membership type.
I have 3 units at Villa de Arco. I am being told that I can surrender my timeshares back to Resort.com (they were paid for long ago) for $996.00 each. I want out of the annual maintenance fees and never want to stay there - my experience with them has not been good. What should I be provided so that I know I am not responsible at all, a timeshare deedback? This seems too good to be true because I have been trying to get out of these for years. Is this new policy the result of new laws or have they changed their consumer courtesy policy? Does anyone have experience with this? Thank you.
Specifically to your questions:
- I do not know what type of documentation you will be provided. As noted above the memberships are a 'Right to Use' - You don't really own anything thus there is nothing to deed back.
- The surrender clauses in the bylaws have been there since I became a member in 2009. I have pointed this out and provided links in many threads on this message board over the past number of years. It is not new.
FWIW
Safe travels.
bbb