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SurePay Maintenance Fee program adding a $110 administration fee?

TUGBrian

TUGBrian

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saw someone post this notice on facebook, wonder how many people wont see it and get charged this "by default"

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I don't see this option available to HGVC members. Does anyone else see it? Or is this HVC?
 
I have not see it but it is interesting because you can call CS and make MF payments anytime that you want so you could just call each month to make this payment without the fee.
 
This seems like something that really should have been announced a year in advance so people could have planned for it Springing a fee on someone who probably doesn't have the pile of cash to pay in full instead isn't a good look. When paying monthly, are you paying the fees in advance or are you paying in arrear. In other words, are the 2026 monthly payments to cover the 2026 or 2027 maintenance fees?

If someone was aware of the change in advance, they could have instead been setting aside monthly amounts into a separate account and then had it all there to pay when it was due.
 
BTW, we pay our quarterly Surpass credit amounts and then carry that negative balance into the MFs. I had posted about this in the HGVC FB group and folks others were able to do it also.

One person posted that when they called CS, they were confused so they talked to a supervisor who said that they needed to call the needed to call the HOA number, separate from membership. They called it, 407-210-1088, and were able to do it. Other folks called the normal HGVC number and it worked for them. We do it a different way but pay the Surpass $50/quarter for two cards both Q2 and Q3 to get that credit and then the rest during normal MF times in Q4 and Q1 for our Surpass and Aspire cards.

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BTW, asked about this in the HGVC FB group and it sounds like it is for Trust owners and not new.
 
Thanks for sharing @TUGBrian. Unless The Club requires monthly payment, owners are not only losing out on interest on the money they pay in advance, they have to pay more for the privilege of doing so. Sad.

I certainly hope there is a workaround to avoid this fee.
 
ha, see hilton even gets me with the confusing naming conventions...and I assumed that HGVC letterhead would apply to HGVC owners!
 
dioxide45 said:
This seems like something that really should have been announced a year in advance so people could have planned for it Springing a fee on someone who probably doesn't have the pile of cash to pay in full instead isn't a good look. When paying monthly, are you paying the fees in advance or are you paying in arrear. In other words, are the 2026 monthly payments to cover the 2026 or 2027 maintenance fees?

If someone was aware of the change in advance, they could have instead been setting aside monthly amounts into a separate account and then had it all there to pay when it was due.
Click to expand...
When we used this option, it was for the current MF year. We stopped using it last year when a snafu caused Hilton to claim we had failed to make the payments.
 
We have used SurePay for years. There was a couple years where they said it was discontinued.

Using Surepay for deeded owners means you cannot make a 2026 reservation on-line since the system will say 2026 MFs are not currently paid.
You have to wait for the office to open and make a res though a CSR.

I will be going back to Pre-pay all upfront, .....$100 is too expensive for the convenience.

@HuskerATL 's suggestion of paying monthly through a CSR would likely run into the situation of incomplete MF payment causing a problem with making a reservation.
It could be different with Points owners.
 
I tried calling the 877 number and got an AI CSR. It does seem like Surepay would actually benefit HVC financially, and in fact many services to which I subscribe give you benefits/discounts as incentives to use monthly direct withdrawal. Nobody (when you actually speak to a person) seems inclined to explain why this added fee is necessary; I just got off the phone with someone with whom my question was greeted with...silence. It does seem like they're getting a lot of calls though; she read through a long script about the possible dire consequences of my canceling Surepay.
 
FunnyFarm said:
@HuskerATL 's suggestion of paying monthly through a CSR would likely run into the situation of incomplete MF payment causing a problem with making a reservation.
It could be different with Points owners.
Click to expand...
Not sure what this means exactly but we, HGVC owners, can pay in when there isn't a MF due so it just carries a negative balance until there is and applies it. We carried a -$200 balance into Q4 that has already been applied to the latest MF bills that just posted. The -$200 bill comes from paying the $50 surpass credit amount in Q2 and Q3 with two cards.
 
HuskerATL said:
Not sure what this means exactly but we, HGVC owners, can pay in when there isn't a MF due so it just carries a negative balance until there is and applies it. We carried a -$200 balance into Q4 that has already been applied to the latest MF bills that just posted. The -$200 bill comes from paying the $50 surpass credit amount in Q2 and Q3 with two cards.
Click to expand...
It just means that with HVC/deeded you can't make an on-line reservation if you haven't paid your MFs in total.
On surepay you must call in and they will check your status prior to making a res.
Not sure how they would look at someone making monthly payments without a Surepay agreement as far as making a future reservation.
Certainly paying ahead and carrying a credit balance would be different.

Nothing wrong with your stratgey, just looking at my issues with reservations while on Surepay.
 
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