Hello, same situation happened to me and my husband.When we realized that it was all a scam,I gave them a cancellation letter which one of their stafc received and signed.We signed the contract April 2, 1st cancellation letter was April 4.when we git back home,we made another cancellation Letter,had it notarized and sent as registered letter/certified via UPS dated April 6. I also email my cancellation letter to Royal Sunset and filed a complaint with Profeco while we were there...all of these are still within 5 business day period.
American Express Cc credited back our money they scammed,but we just received a letter from American Express that they can bill us again if Sunset will show proof that we waived the cancellation until June 19 2024...anybody experienced getting billed again? Should I sent the cancellation letter to American Express?my husband chatted with their agent and was told that if they needed additional document they will let us know.I just dont want them to bill us again and we have to fight for dispute again.Thank you