benthayer
newbie
- Joined
- Jan 27, 2018
- Messages
- 4
- Reaction score
- 1
- Points
- 13
- Resorts Owned
- Summer Bay
In early Jan., of this year I decided to surrender my timeshare back to Summer Bay. I understood that several years ago they had a rather seamless process to do that.
My reasons are for age, rising costs, and financial situation. I first e-mailed Exploria with my intentions and never heard back from them. After a week I called customer service and they told me I would have to contact Exploria Evolutions. I contacted them but only received a voice mail which said they would get back with me in 15 days. A week later I received an e-mail stating it would be 30 days before they would get back to me. It has now been 38 days and have not heard a word from them other than getting a call today saying my maintenance fees are late.
My advice to anyone even thinking about purchasing Summer Bay/Exploria--DON'T!!!!!
I just e-mailed Exploria Evolutuions to remind them that I had not heard from them in over 38 days and this is their response--
"Thank you for contacting Exploria Evolutions, our Owner’s path to the next chapter in their Vacation Ownership journey.
We have received your inquiry and are working diligently to evaluate and review your account and information. One of our team members will be in touch with you either by telephone or email communication within 15-20 business days. At that time, our team member will confirm your request and intent, as well as any pertinent information regarding your inquiry. In the meantime, please use the below questionnaire as a guide and checklist for when you are contacted by our team member. This will better assist us to guide you and determine the best options for you and your family."
Thank you again for your submission.
My reasons are for age, rising costs, and financial situation. I first e-mailed Exploria with my intentions and never heard back from them. After a week I called customer service and they told me I would have to contact Exploria Evolutions. I contacted them but only received a voice mail which said they would get back with me in 15 days. A week later I received an e-mail stating it would be 30 days before they would get back to me. It has now been 38 days and have not heard a word from them other than getting a call today saying my maintenance fees are late.
My advice to anyone even thinking about purchasing Summer Bay/Exploria--DON'T!!!!!
I just e-mailed Exploria Evolutuions to remind them that I had not heard from them in over 38 days and this is their response--
"Thank you for contacting Exploria Evolutions, our Owner’s path to the next chapter in their Vacation Ownership journey.
We have received your inquiry and are working diligently to evaluate and review your account and information. One of our team members will be in touch with you either by telephone or email communication within 15-20 business days. At that time, our team member will confirm your request and intent, as well as any pertinent information regarding your inquiry. In the meantime, please use the below questionnaire as a guide and checklist for when you are contacted by our team member. This will better assist us to guide you and determine the best options for you and your family."
Thank you again for your submission.
Last edited: