• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 26 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG has now saved timeshare owners more than $14,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $14 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

Suite Night Awards


TUG Member
Mar 25, 2008
Reaction score
I found that getting an agent on the phone gets you a better chance of having the SNA confirmed....
Another data point...though I'm not sure what it means. Yesterday (5 days out) I got an email saying my SNA request is pending. So I logged in to check the SNA status and to see which suites were still available and it cancelled my SNA request before I could do anything else. So I submitted another SNA request (for a lesser suite) and it 'took'. Today I got another "We're Working on Your Upgrade Request" email and called as you suggested.

The customer service rep had no idea why it would cancel my previous request and was equally of no help in understanding how to 'rerequest' my original SNA nor the status of my current request beyond reiterating that 'the computer randomly chooses to fulfill SNA requests'. From our what it's worth department there is cash availability for both my original request and my 'new' SNA. I think I'll try again Monday 9-5 in hopes of getting a more clueful CSR.