If you've paid maint for this year, you should travel on your points. We were accepted Nov 1, 2020, but saw no notary paperwork and other documents until April. I did the 11,500 point contract first on purpose, and it closed out last month. Just today I got the paperwork and partial payment check back on the 3000 point contract, telling me they needed a check for the full $1000, not $500 and a note telling them they already hit us for $500 in autopay maintenance in Jan and Feb. We were instructed to work with the autopay dept ourselves. What we'll do is try to get the CC to hit them with a chargeback to get our money credited before paying them for Transitions. F**kers.
At this point I would get the CEO's office involved at CEO@ diamondresorts.com