HitchHiker71
Moderator
- Joined
- Jun 29, 2018
- Messages
- 7,172
- Reaction score
- 6,755
- Location
- The First State
- Resorts Owned
- Outer Banks Beach Club I (PIC Plus)
Colonies at Williamsburg (PIC Plus)
CWA VIP Gold (718k EY)
National Harbor Resale (689k)
This thread is dedicated to collecting and consolidating answers to frequently asked questions (FAQs) - particularly for forum members new to TUG looking for answers - but even for those of us who are more experienced - sometimes we don't have all of the answers - so please review this thread for answers before posting questions into this forum area. If you don't see an answer to your question - please do post a new forum thread and, when applicable, we'll add additional FAQ items to this thread over time - with the goal of building a comprehensive FAQ over the long run. We'll break out questions into topical areas in this thread as well - so you can more easily look for answers based upon the subject area.
| General FAQs | ||
|---|---|---|
| I'm having an issue that I cannot seem to get resolved using the standard Wyndham channels such as Owner Care, Title Services, Vacation Planning, etc. How can I escalate my issue for further review/attention? | The CEO of Wyndham maintains an entire staff that monitors his email account specifically for these types of "one off" issues or for issues where the normal channels aren't getting the job done. Please draft an email concisely explaining the nature of your reported issue to: michael.brown@travelandleisure.com | |
| What timeshare entities does Wyndham Destinations own/manage? | Current list as follows:
| |
| What are the various ownership types available within Club Wyndham? | Current list as follows:
| |
| Where's the Wyndham member directory? Is it available online? | Yes, the current 2023-2024 Wyndham member directory is available online here:
2023-2024 CW Directory
media.wyndhamvo.com
| |
| How do I contact Wyndham Owner Services? | You can contact Club Wyndham Vacation Planning or Owner Services via telephone at any of the following numbers dependent upon your ownership type: You can also email Owner Services: owner.services@wyn.com | |
| What are the 2025 Wyndham Program fees? | Every owner pays program fees. The program fee rate varies based on your ownership. The rates are documented in the below listed table copied from our maintenance fee tracker sheet: | |
| What is the Wyndham Pet policy? | The official Wyndham resort policy is as follows: This FAQ item can be found here: https://clubwyndham.wyndhamdestinations.com/us/en/help/ask-and-answer The Member Directory also has the following information on this topic on page 322: TUG interpretation and clarification: Licensed Service animals are not pets. Licensed Service animals are therefore permitted. Emotional Support animals are pets and are therefore not permitted. ESAs are not legitimate Licensed Service animals. Please contact the local resort for more detailed information regarding pets and boarding if you have any questions. |
| Financial FAQS | Question | Answer |
|---|---|---|
| Does Wyndham have an email address to send financial inquiries to? | Yes, here's the current email address we have on file: wvrfinancialinquiry@wyn.com | |
| Does Wyndham have a dedicated phone number for financial inquiries? | Yes, here's the current list of phone numbers we have collected: 877-457-2766 | |
| Website FAQs | Question | Answer |
|---|---|---|
| Does the website published updates/changes anywhere? | Yes, there's a Websites Updates webpage available here:
Club Wyndham Owner Website EnhancementsLearn more about the latest enhancements to your Club Wyndham owner website, including bug fixes, how-to articles, booking updates, and increased account servicing options.
clubwyndham.wyndhamdestinations.com
This page isn't holistic and often doesn't post minor updates/bug fixes from what we have observed, but it's better than nothing. | |
| Is there any guidance on how to use the Modify Nights feature? | Yes, Wyndham has provided updated guidance on this feature here:Reservation ModificationsClub Wyndham’s reservation modification makes it easy to extend your vacation in a quick and easy process. Learn how to use this flexible feature.
clubwyndham.wyndhamdestinations.com
| |
| PIC (Personal Interval Choice) Program FAQs | Question | Answer |
|---|---|---|
| What is the Wyndham PIC Program? | High level the Wyndham PIC (Personal Interval Choice) program exists to allow owners to obtain some kind of value for their non-Wyndham timeshare ownerships - as part of their overall Wyndham ownership. There are two types of PIC programs available, PIC Express, and PIC Plus. Each PIC program has it's own explicit requirements. For more information on the Wyndham PIC Express and PIC Plus programs, use the following links: | |
| Exchange Related FAQs | Question | Answer |
|---|---|---|
| Does Wyndham trade through II (Interval International?) | Yes, but only via a relatively narrow set of options that are outlined in the following thread on TUG:
Curiosity which Fairfield Club Wyndham resorts that were or are In Interval InternationalI pretty sure Governors Green, Riverside Suite, Star Island, BlackBeard? were in Interval International. Does anyone know what the others were. Plus I was trying to find the thread that answered this question long time ago but no avail Thanks Daniel
tugbbs.com
| |
| Does Wyndham still allow owners to transfer Wyndham points from one owner to another? | No, Wyndham long ago removed this capability in their systems. Owners can no longer transfer Club Wyndham points between disparate owner accounts. RCI does still allow points transfers between disparate owner accounts, once a year. So the only way to indirectly transfer points is for a Club Wyndham owner to deposit points into RCI - and then submit an ownership points transfer request via RCI. To be clear, points cannot be transfered back to Wyndham once moved into RCI - so these points would only be useful for RCI reservations. | |
| GC (Guest Confirmation) FAQs | Question | Answer |
|---|---|---|
| What are Guest Confirmations (GCs)? Sometimes also called Guest Certificates. | GCs allow you to share your ownership with family and friends. Go here for more information on GCs directly from the Wyndham website:Guest ConfirmationsAre you a Club Wyndham owner? Learn more about guest confirmations, which allow you to share your ownership with family and friends.
clubwyndham.wyndhamdestinations.com
Please review the Important Information section within the link above - it has many bullet points on how GCs actually work that will answer many of your questions. | |
| What are Guest Allowances (GAs) as opposed to Guest Certificates? | GAs allow owners to book guest reservations up to two times per calendar year into resorts during blackout periods when the owner is not present. Please note the website doesn't currently track GAs explicitly - so you cannot "see" your GAs as opposed to your GCs online in your Owner Dashboard today. This feature is on the roadmap as a future product enhancement for the owner website. | |
| What are Owner Priority dates or Blackout Dates? | Wyndham has blacked out certain dates ranges at certain resorts where GCs cannot be used to send guests on vacations. There is an exception to this rule - please see the Guest Allowance FAQ above regarding the use of up to two GAs per year for the listed blackout date ranges for more information. You can always view the Priority/Blackout dates by resort here:
Priority Reservations for Club Wyndham OwnersClub Wyndham owners get priority access to book timeshare vacations. Explore resort availability and learn more about this exclusive perk to timeshare owners.
clubwyndham.wyndhamdestinations.com
| |
| Are GCs transferrable? Can you make a change to an existing GC? | GCs are not transferrable and nonrefundable. According to the Wyndham GC policy, once you use a GC - even if you want to make a change to the name on a GC or any other edit - doing so will consume another GC from a usage standpoint. You can always ask for an exception of course, but that's at Wyndham's discretion. The best practice is to not add any GC to an existing reservation until you know for certain whom to add it for - even if that means waiting until the day before the start date of the reservation. |
| Sales Related FAQs | Question | Answer |
|---|---|---|
| Do I have to attend sales update meetings? | The short answer is NO. The only time a sales update is required is for Discovery trial membership purchasers - they have to attend at least one, and only one, sales update meeting during the course of their Discovery ownership - which is basically when they will be pressured to convert their Discovery ownership into a permanent developer purchase. We recommend buying resale, not converting your Discovery ownership. There are also certain Wyndham sponsored events, such as Owner Party Weekends, where attending a sales presentation is often a requirement while attending the event. Check the Terms & Conditions for each event to be clear on whether attending a high pressure sales presentation is required, and be prepared for the daze and confuse and FOMO type tactics that are almost universally deployed during these sessions. | |
| How do I get on the list to not attend sales updates? | There are actually three disparate lists that Wyndham maintains, as follows: DNC - the Do Not Call list - this is a federally mandated list that any company that outcalls for sales purposes must offer and maintain. DNG/DNU - the Do Not Gift/Update list - this is the list that prevents Wyndham from hassling you to attend an owner update, sales update, basically any meeting that the concierge desk tries to convince you to attend during the resort check-in process - or subsequently via calls/texts to your room or to your cellphone. DNS - the Do Not Sell list - this is the list that you are put on when Wyndham decides they will no longer sell developer contracts to you for whatever reason. At this time, you cannot request to be removed from the DNG/DNU list. You can only request to be removed from the DNC list. To do so, simply send an email with your account number, email address (the one you use with Wyndham), your account login ID (if different from your email address) along with the explicit request to be removed from the calling list to: donotcall@wyn.com Below is an example of what you should receive back (results may vary): Hello, Your request for Do Not Update has been forwarded to WVOSalesTourInfo@wyn.com, please allow up to 2 business days for a response from our support team. Please note this mailbox is monitored for Do Not Call requests only. Legal, Travel + Leisure Co. 6277 Sea Harbor Dr. Orlando, FL 32821 donotcall@wyn.com Second email, from wvosalestourinfo@wyn.com: Good Morning Sam, Thank you for contacting the Owner Strategy team. We appreciate you taking the time to reach out to us. Your request to be added to our do not call list has been received. I do apologize for the confusion, we do not offer a voluntary list to be excluded from owner update meetings. Please be advised owners may be invited to update sessions while staying in any of our properties. However, these are not mandatory and completely optional. The presentations provide owners with changes in the ownership program, as well as information on new program packages, benefits and features. Owners are welcome to ask questions during these presentations, but if they are happy with their current ownership and not interested in upgrading they may leave at their discretion. Owners can always walk away from the presentation with no obligation of purchasing a contract or signing any paperwork. As a Club, we remain fully committed to deliver hospitality with heart to our valued owners. If you have any further questions or concerns, please do not hesitate to contact CLUB WYNDHAM at 1-800-251-8736 Monday-Friday 8am-8pm and Saturday-Sunday 9am-6pm EST. James D. Owner Strategy Specialist - Club Wyndham | |
| How do I submit a complaint against sales reps that are exhibiting unethical behavior? | The best place to submit a complaint is to the state/local real estate commission where the resort is located. This is one of only a handful of complaints that Wyndham actually takes seriously. This website lists all of the state real estate commission data: http://nationalrealestatebrokers.org/StateRealEstateCommission-AllStates.htm Call or email the real estate commission and ask them how/where to submit a formal complaint about the agent. Most timeshare salespeople hold a real estate license. Many of the online real estate commission websites have lookup search functions that you can use to find the agent in question, along with an online link to submit a formal complaint. Be as detailed as is possible when submitting the complaint, while making clear accusations regarding unethical behaviors, lying, or fraudulency. When a complaint is formally filed, Wyndham basically has to take some kind of action and prove that action was taken to resolve the complaint. Unethical and deceptive behavior is not acceptable for real estate agents, and if proven they can have their license suspended, be subject to fines, or lose their real estate license altogether. | |
| Rental Related FAQs | Question | Answer |
|---|---|---|
| Does Club Wyndham allow Owners to rent points/reservations? | The T&Cs that everyone agrees to by default generally do not permit commercial use of any Club Wyndham ownership. That means the account owner cannot run a commercial enterprise "for profit" using any Club Wyndham ownership(s). The recommendation is always to use all of your allocated points for vacationing - or for what is termed personal use only. Sending friends/family on trips absent any owners is generally permissible. Sending non-Permitted members that you do not know (renting), can be permissible provided you use Wyndham's own Extra Holidays and/or Vacation Share systems. Those are the only permissible methods of renting to non-Permitted Users. Wyndham can and does monitor social media websites for rental advertisements. If an owner is going to advertise their rental reservations, please be aware that Wyndham does monitor social media sites and popular timeshare rental websites (such as TUG) and doing so may or may not result in the owner's Club Wyndham account being flagged for suspicious rental activities, provided Wyndham can connect the public advertisement to the owner account in question using various methods. This can result in receiving a cease-and-desist letter with respect to possible commercial rental activities. These letters can be appealed if the impacted owner believes their account was falsely identified - but be aware that the impacted owner account may be temporarily suspended during this review period, worst case. | |
| What is the definition of Commercial Use? | Wyndham provides a definition of Commercial Use within the Points Protection verbiage - pasted below for ease of reference: Below is the definition of a Permitted User per the governing documents: | |
| What is a cease-and-desist letter? | A cease-and-desist letter is sent to owner(s) of Club Wyndham accounts suspected of violating the commercial use prohibitions outlined in the governing documents. Below is a sample of a cease and desist letter shared here on TUG in calendar year 2025 - please note this is just one example and the exact verbiage may vary dependent upon local, state and federal legal statutes and requirements, as well as the specific circumstances of the owner account(s) in question: Dear OwnerNameHere, You are in receipt of this letter as a means to inform you that your Account has been associated with reservations and/or activities that could be in violation of the CLUB WYNDHAM PLUS Member’s Directory and Program Guidelines (the “Guidelines”). The Guidelines provide that the “Program is for a Member’s own personal use and enjoyment and not for any commercial purposes” (the “Commercial Use Prohibitions”). As further stated in the Club Wyndham Directory, Wyndham “reserves the right at its sole and reasonable discretion to restrict CLUB WYNDHAM PLUS program services/access to members who engage in behaviors that negatively impact the CLUB WYNDHAM PLUS program, its members and resort guests, its resort properties and/or Wyndham employees”. If any of your future reservations include commercial use, they need to be cancelled immediately. If commercial use is identified with any of your future reservations, all such reservations will be cancelled. Any additional violations of the Commercial Use Prohibitions or other violations of Club rules may subject your Membership to additional penalties such as restricted use of Guest Confirmations, restricted membership rights up to and including privileges being suspended or terminated. Please sign and return the attached acknowledgement to the address and/or email address provided within fifteen (15) calendar days. If you have questions regarding the above violations, please contact Owner Resolution & Strategy at 1-833-542-2155 or Accountinformation@wyn.com. | |
Attachments
Last edited:
