- Joined
- Jun 6, 2005
- Messages
- 2,256
- Reaction score
- 168
- Location
- Oceanside, CA
- Resorts Owned
- WKV, SDO, WLR, So Cal Beach Club
I just received an email from StayPC demanding repayment of the rental fee paid for a week they rented from me at Westin Kierland. The check in day is tomorrow. This is the first they have contacted me about it.
This the text of the email:
You are receiving this email because you entered into a rental agreement with VacationCandy for a recent, current and/or upcoming reservation on behalf of a VacationCandy traveler. VacationCandy is actively monitoring the current COVID-19 pandemic and the impact it has on our rental agreement.
Given the current pandemic, travel bans/restrictions, quarantine mandates, resort closures, etc.. A termination of contract for the rental agreement as it relates, but not limited to, impossibility/impracticability of performance and/or frustration of purpose. As such, a refund for monies paid is now required and due immediately.
Refunds may be issued by one of following methods:
PayPal Personal Transaction (Friends and Family): accounting@vacationcandy.com
Check: Made out to:
VacationCandy
Attn. Accounting
275 E. South Temple Suite 103
Salt Lake City, UT 84111
Should you have any questions, feel free to reach out to our customer service team. Due to the high volume of inquiries being received our response times are significantly delayed. To facilitate an expedited refund resolution please use the following contact info:
Email: cancellation@vacationcandy.com
Phone: 888-998-1787
I don't see anything in the agreement I signed that says they have the right to cancel the agreement like this. I know quite a few of us have weeks that we have rented to them. As far as I know, the resort is open, so I'm afraid to cancel the reservation, and then give them cause to demand the repayment.
Anyone else in this situation? Has anyone else received a similar email?
This the text of the email:
You are receiving this email because you entered into a rental agreement with VacationCandy for a recent, current and/or upcoming reservation on behalf of a VacationCandy traveler. VacationCandy is actively monitoring the current COVID-19 pandemic and the impact it has on our rental agreement.
Given the current pandemic, travel bans/restrictions, quarantine mandates, resort closures, etc.. A termination of contract for the rental agreement as it relates, but not limited to, impossibility/impracticability of performance and/or frustration of purpose. As such, a refund for monies paid is now required and due immediately.
Refunds may be issued by one of following methods:
PayPal Personal Transaction (Friends and Family): accounting@vacationcandy.com
Check: Made out to:
VacationCandy
Attn. Accounting
275 E. South Temple Suite 103
Salt Lake City, UT 84111
Should you have any questions, feel free to reach out to our customer service team. Due to the high volume of inquiries being received our response times are significantly delayed. To facilitate an expedited refund resolution please use the following contact info:
Email: cancellation@vacationcandy.com
Phone: 888-998-1787
I don't see anything in the agreement I signed that says they have the right to cancel the agreement like this. I know quite a few of us have weeks that we have rented to them. As far as I know, the resort is open, so I'm afraid to cancel the reservation, and then give them cause to demand the repayment.
Anyone else in this situation? Has anyone else received a similar email?
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