Speed dialing for reservations: On Your Mark, Get Set, Go!

[funtime]

I just had two experiences with long telephone waits for my 2021 reservations. Yesterday hold time was 10 min but I had both cell phone and land line dialed in at the appointed top of the hour. Call was answered on the land line which was my first one dialed. I thought maybe I was a bit OCD with two lines. Then today once again at a different timeshare I had both lines going although I thought it might be a bit over the top. But it wasn't. The first one, the land line dropped my call after about 5 min. with the promise I could leave a voice mail since they were experiencing a "higher than average call volume". I re-dialed the number and put that one on speaker while out of the blue the cell phone was answered. So my backup phone was "the one". I asked rep about it and he said if you are dropped it is always better to just re-dial than try for a call back via a voice message. He then relayed that they had 38 calls in line. Really! Really? Perhaps it was just 19 of us phone jockies with two phones each. Perhaps I will try next year with 3 phones! I know every phone system is different but years ago when I owned a business when our main line was busy the call would revert to the next line which was just one last number away from main line. Has anyone tried to decipher a work around for these timeshare management companies that require you to call in for reservations?

 

[funtime]

One more trick was I called the day before and learned how to bypass the intro messages by pressing 0 for operator. Wanted to be sure that worked.

 

[CPNY]

I just had two experiences with long telephone waits for my 2021 reservations. Yesterday hold time was 10 min but I had both cell phone and land line dialed in at the appointed top of the hour. Call was answered on the land line which was my first one dialed. I thought maybe I was a bit OCD with two lines. Then today once again at a different timeshare I had both lines going although I thought it might be a bit over the top. But it wasn't. The first one, the land line dropped my call after about 5 min. with the promise I could leave a voice mail since they were experiencing a "higher than average call volume". I re-dialed the number and put that one on speaker while out of the blue the cell phone was answered. So my backup phone was "the one". I asked rep about it and he said if you are dropped it is always better to just re-dial than try for a call back via a voice message. He then relayed that they had 38 calls in line. Really! Really? Perhaps it was just 19 of us phone jockies with two phones each. Perhaps I will try next year with 3 phones! I know every phone system is different but years ago when I owned a business when our main line was busy the call would revert to the next line which was just one last number away from main line. Has anyone tried to decipher a work around for these timeshare management companies that require you to call in for reservations?

What timeshare company? Can you book online?

 

[controller1]

I can't imagine owning in a timeshare company where reservations were handled only by phone. Are we in the 1970's?

 

[funtime]

These are in Park City. Park Plaza and Park Regency. But also Marriott at the 13 mo. window where I waited 20 futile min. to be informed there were 100 calls in line.