Southwest Airlines' Refund Request
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If your reservation is refundable1, you may request a refund in the following ways:
For refundable Ticketless flight reservations only:
If your outbound flight has not departed, you may submit a refund request:
online at southwest.com. To begin this process, you will first need to Cancel your Flight Reservation
by calling our Reservations Department at 1-800-435-9792
by calling Customer Relations at the telephone number below
by writing to our Refunds Department at the address below
If your outbound flight has departed, you may submit a refund request:
by calling our Reservations Department at 1-800-435-9792
by calling Customer Relations at the telephone number below
by writing to our Refunds Department at the address below
If you previously cancelled your reservation online at southwest.com and did not request a refund at that time, you may submit a request:
by calling our Reservation Department at 1-800-435-9792
by calling Customer Relations at the telephone number below
by writing to our Refunds Department at the address below
For all other refund requests, including refund exceptions on nonrefundable travel and refund consideration on all "paper" tickets, you may:
write to our Refunds Department at the address below
Notes:
1Not all reservations are refundable. Depending on the type of fare you purchased, you may not be eligible for a refund.
All refund requests submitted in writing to the Refunds Department should include your unused ticket or, if your reservation was confirmed as Ticketless Travel, proof of purchase and/or the confirmation number is required.
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Additional Refund Information:
Unused, fully refundable tickets that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.
All eligible refunds are provided according to your original form of payment.
Refunds for tickets purchased with credit cards will be credited to the same credit card.
Our Refunds Department will process an eligible refund to the original credit/debit card within seven business days from the date we receive your request.
Your card-issuing bank may then take up to ten business days to post the credit to your account. Based on your individual billing cycle, you will see the refund on your statement within one to two statement mailings.
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Contact Information
Southwest Airlines
Refunds Department
P.O. Box 36649
Dallas, Texas 75235-1649 Southwest Airlines
Customer Relations
(214) 792-4223
Monday - Friday
8:00 am - 5:00 pm CT