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Some Southwest customers profiting from 737 Max cancellations

"Roger"

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The long and the short of it is that, while all airlines are not charging a change of flight fee after a 737 Max flight is canceled, Southwest does not charge for the difference in cost if one ends up on a more expensive flight. Some customers are using this loophole to book a more expensive offering that they did not choose earlier.
 

paxsarah

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I definitely improved our flight last summer, but not by design. In fact, when I was on the phone with the rep I was a little taken aback by the fact that she was basically allowing me to choose any flight that day, so once I realized that, I chose a nonstop at my most convenient time.

If people intentionally exploit it, though, it can easily turn into a situation where that's why we can't have nice things.
 
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