The Time Traveler, Family27, Passepartout, TUGBrian, Iggyearl, and others.....,
Hello. I wanted to follow-up with some great news. Thanks to all the excellent coaching that I received from this fantastic group.
(Even, when I did not know that I needed it- Even when I was ready to give in), I received my letter of cancellation from Velas Vallarta. Thanks a million, you guys are tremendous!!!
I did not even need to get PreFeco to file a claim. I am sure that mentioning their name really helped my cause.
I believe the turning point was the letter- I sent using DHL with the request for a signature. I was called immediately from Mexico and offered a modified deal. I was then told someone would follow-up with a call, an email, and a modified contract. I received the email several days later and I spoke with the legal representative, Monica, the same person I sent the cancellation letter to from DHL. I explained that I really was not interested and I wanted to cancel. Evidently, I was giving mixed messages, although I was saying I wanted to cancel and I was taking the right steps (thanks to TUG members), I was also listening to the salesmen provide me with better offers.
So what have I learned from this crazy experience?
1. I absolutely love TUG- no seriously, I will listen to the advice of the members. It was "spot-on" and worth a million dollars.
-Thank you for teaching me how to get out of the contract.
-It was definitely a process, which required persistence.
-The email was not enough.
-Speaking with the salesmen was not enough.
-The "certified" letter (because it required a signature) was the icing on the cake and that it was done within 5 days.
2. Never attend a timeshare presentation on vacation.
-The timeshare salespeople are trained to not take "no" and not take "cancel" as rejecton or STOP words.
-When they hear the least amount of hesitation (even if you are being courteous and listening). They strike like a cobra.
-They will provide you with another deal and another, just to keep the negotiating process going.
Even though, I sent the cancellation letter on March 16th. Because the salesman offered me another deal we were still in negotiations as per Monica.
My deposit fee will not be returned to me until 15 days after I cancelled via telephone (March 22nd) with Monica Dellagarve, the legal representative.
She also kept a list of all of my emails- so it was the persistence that paid off. However, I think keeping the running negotiations, so they would not
need to cancel the contract is another sneaky sales technique.
3. "NO" is "NO" As my friends say-"talk to the hand" we have made our decision.
4. Always do my research before I make a major purchase. Someone mentioned buying a car- I would never buy a car without researching it
5. If it sounds to good to be true- it probably is....
I just wanted to follow-up and Thank-you all for your guidance and coaching. I followed your instructions to the letter. In hindsight, I should have gone directly to DHL and then enjoyed my margarita, but hindsight is 20/20.
I am forever grateful.
Jiea
P.S. Now my learning begins...