My reservation was for Lahaina Inn. Their website said they were to reopen on 10/15. I wanted to know if my room had a mini fridge. I called the Inns public number, no answer, left message. Did that a couple times, after 10/15. I started to be concerned that I was holding a reservation for a non operating hotel. That's when I attempted to reach them through their Chat customer service. (Their only service offered.) After a few attempts at asking questions I got the sense there wasn't a human working the chat line. Irritating because it would start with "Hi, this is John" like it was a person.
Fortunately there was a happy ending, no thanks to Snap Travel. I discovered that Lahaina Inn is affiliated with Royal Lahaina so I called them. They upgraded me, and here I am! Only trouble is that I had planned to walk the streets of Lahaina town.